Singapore After Sales Support Specialist

Crane Venture Partners; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A technology solutions company in Singapore is seeking an After Sales Support Specialist to ensure the proper installation and maintenance of their technology solutions. This role will involve hands-on technical work, customer training, and support, serving as the local point of contact for clients. Ideally, candidates should possess a technical background in electronics or automotive fields and strong communication skills. The position offers a hybrid work model with opportunities for local engagement.

Benefits

Flexible working hours

Training and development opportunities

Qualifications

• Experience in customer-facing technical training.
• Technical degree or certification in electrical, electronic, or automotive engineering fields, or equivalent hands-on experience.
• Strong communication skills with the ability to explain complex technical concepts in simple terms.

Responsibilities

• Install and configure Stratio hardware.
• Collect CAN logs and diagnostic reports.
• Guide and train customers and partners.

Skills

Customer-facing technical training

Strong communication skills

Problem-solving mindset

Fluent in English

Education

Technical degree or certification in electrical, electronic, or automotive engineering

Job description

Professional Services • Singapore • Hybrid

Singapore After Sales Support Specialist

Your mission

We are looking for a technically skilled and customer-focused After Sales Support Specialist (Field & Enablement) to represent Stratio in Singapore. This role combines hands‑on technical field and troubleshooting work, customer training and enablement.

You will ensure Stratio solutions are correctly installed and maintained, while also helping customer teams adopt and gain maximum value from Stratio’s technology.

You will be the local first point of contact, reporting to and collaborating closely with our Implementation team based in Portugal. We are looking for someone proactive, resourceful, and self‑sufficient, available to ensure occasional overlap for alignment calls.

You will be working in the field with vehicles and electronic systems, while also being capable of training and supporting customer teams.

Stratio’s technology supports more than 80% of the Singapore bus fleet in delivering reliable daily service. This is an unique opportunity to be Stratio’s on‑ground representative in the South East Region and shape our presence in the region.

As Singapore After Sales Support Specialist you will

• Install and configure Stratio hardware (Databox and related equipment), provide field support for recalls, maintenance, and onsite troubleshooting in vehicles.
• Collect CAN logs and diagnostic reports, coordinating with engineering teams to refine installation and troubleshooting procedures.
• Guide and train customers and partners during installations and for first line issue resolution.
• Provide first line support for Stratio clients in Singapore and further in South East Asia in the future.
• Support customers during their adoption journey, working with Customer Enablement Specialists to ensure successful onboarding and usage.
• Conduct customer training sessions (both onsite and remote) to ensure users can confidently operate and gain maximum value from our solutions.
• Facilitate condition‑monitoring sessions and feedback loops between customers and internal teams, providing structured feedback to continuously improve product performance and service delivery.

This is what we believe is needed for this role

• Experience in customer‑facing technical training.
• Technical degree or certification in electrical, electronic, or automotive engineering fields, or equivalent hands‑on experience.
• Strong communication skills with the ability to explain complex technical concepts in simple terms to customer teams.
• Problem‑solving mindset with the ability to work independently in the field.
• Fluent in English (spoken and written).
• Availability to travel within the region and occasionally work flexible hours to meet customer and Stratio needs.
• Availability for limited overlap with Portugal working hours (2–3 h per day).
• We are looking for someone based in Singapore with a good understanding of the local market and culture.

Bonus Points

• Automotive industry knowledge.
• Established network or experience within Singapore’s public transport industry (e.g., bus operations).
• Proven experience in vehicle electronics, diagnostics, or related technical domains.

Location

This role is based in Singapore. You will be our local presence in Singapore, operating independently while collaborating asynchronously with the teams in Portugal. You are expected to work both remotely and within our customers' facilities.

What you can expect from the recruitment

• 1st Interview (1 h) – HR and Head of Professional Services. We want to get to know you better and navigate through your experience, skills and motivation.
• 2nd Interview (1 h) – HR and Field Services Team Lead. Technical Interview to assess your technical.
• Work Simulation Exercise – Field Services Team Lead. Simulation exercise of a real case scenario in a customer setting.
• Cultural Fit Interview (1 h) – Head of People and Founders. Validate the cultural fit between you and Stratio and make sure you’re the person we’re looking for to help us build a #zerodowntimefuture.
• Hiring Proposal

References may be required at any stage of the recruitment process.

About Stratio

Stratio delivers condition monitoring and predictive maintenance technology that powers a zero downtime future for transportation. More than 1.3 B people travel each year in vehicles using Stratio’s technology. The distance covered every day is remarkable, equal to 50 full journeys around the planet. Behind the scenes, more than 250 000 maintenance predictions are generated daily, turning potential failures into planned interventions and keeping services running smoothly.

We want inspiring individuals in our teams, where age, race, gender, sexual orientation, politics and religion do not matter, and seek to create a tolerant and open space for everyone. We thrive to provide an inclusive and trustworthy environment.

You can find our Culture Manifesto and more team information here.

Take the road with us!