Service Manager - Emerging Business, Customer Service Unit - OCBC

OCBC (Singapore); Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading financial services provider in Asia is looking for a Service Manager in Singapore. This role involves engaging with Commercial Property Loan customers to promote repricing packages, ensuring compliance with property financing regulations, and enhancing customer experience. Successful candidates will possess excellent interpersonal skills, a strong customer-centric approach, and be adept at problem-solving. A competitive salary and a holistic suite of benefits will be provided, fostering a culture of growth and development.

Benefits

Competitive base salary

Flexible benefits

Professional development opportunities

Qualifications

• Possess a customer excellence mindset, consistently prioritizing customer satisfaction.
• Good problem-solving skills and meticulous attention to detail.
• Able to work independently and in a team.

Responsibilities

• Engage and convince customers for repricing package.
• Ensure proper documentation and compliance with financing guidelines.
• Identify areas for process improvements.

Skills

Interpersonal skills

Objection handling

Problem-solving skills

Attention to detail

Customer-centric mindset

Job description

WHO WE ARE

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

RESPONSIBILITIES

The Service Manager will be responsible for engaging and convincing existing Commercial Property Loan customers to take up the repricing package. You will ensure proper documentation and compliance with regulatory property financing guidelines. In addition, you must be able to cross refer and sell other bank products.

You will need to work independently and take ownership of issues, handle customers' queries professionally and efficiently with the ability to retain huge amount of product and service knowledge. You are expected to be customer centric, be able to identify areas for process improvements, and work closely with internal stakeholders to enhance operational efficiency and customer experience.

The Service Manager will report into the Customer Service Unit within Emerging Business, stationed at the Singapore head office. On-the-job training will be provided to facilitate the understanding of Bank policies, procedures and guidelines, guided by the unit's Team Leader or experienced Service Managers.

QUALIFICATIONS

• Good interpersonal skill and objection handling.
• Possess a customer excellence mindset, consistently prioritizing customer satisfaction and quality service
• Good problem-solving skills, meticulous and a keen eye for details
• Mature, meticulous, well‑organised, takes initiative, able to work independently and in a team.
• Fast in learning and picking up commercial property knowledge and regulatory requirement.
• Knowledge of commercial property lending will be an added advantage.

WHAT WE OFFER

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry‑leading learning and professional development opportunities. Equal opportunity. Fair employment. Selection based on ability and fit with our culture and values. Your well‑being, growth and aspirations are every bit as cared for as the needs of our customers.