Service & Guest Experience Training Lead

Nong Geng Ji CCP Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A hospitality company in Singapore seeks a motivated individual to create a welcoming customer experience and support service operations. The ideal candidate will possess a degree and demonstrate strong leadership and communication skills. Responsibilities include addressing guest needs, monitoring performance, and providing on-the-job training. A commitment to customer satisfaction and willingness to work 5.5 days a week, including weekends and public holidays, is essential.

Qualifications

• Degree in any field is required.
• Must have strong interpersonal and communication skills.
• Customer-oriented with a positive mentality is essential.
• Demonstrate leadership and initiative in various tasks.
• Willingness to learn and adapt to new environments.

Responsibilities

• Create a welcoming experience for customers according to guidelines.
• Attend to guests’ needs and complaints promptly.
• Lead by example in professionalism.
• Monitor individual performance with management.
• Support various departments as needed.

Skills

Customer-oriented

Interpersonal skills

Leadership skills

Positive mentality

Communication skills

Education

Degree in any field

Job description

A hospitality company in Singapore seeks a motivated individual to create a welcoming customer experience and support service operations. The ideal candidate will possess a degree and demonstrate strong leadership and communication skills. Responsibilities include addressing guest needs, monitoring performance, and providing on-the-job training. A commitment to customer satisfaction and willingness to work 5.5 days a week, including weekends and public holidays, is essential.