Service Engineer

TRANSMEDIC PTE LTD; Singapore; On-site; SGD 45,000 - 55,000; Full time

Job summary

A technical solutions provider in Singapore is seeking a Field Service Engineer to install and maintain medical equipment. The role involves on-site commissioning, routine maintenance, troubleshooting, and providing technical support to clients. Candidates should have a diploma or degree in Biomedical or Electronics & Computer Engineering, with 2-3 years of experience in the medical industry preferred. Good problem-solving and communication skills are essential, along with the ability to multitask and travel as needed.

Qualifications

• Knowledge in Information Technology and/or a wide range of medical products is preferred.
• 2 – 3 years of field experience in the medical industry would be an advantage.
• Able to travel as and when required and perform shift and standby duties.

Responsibilities

• Install and set up systems, machinery, or equipment at client sites.
• Perform on-site commissioning to test systems and provide customer training.
• Conduct routine and preventive maintenance on equipment.

Skills

Organizational skills

Problem solving skills

Interpersonal skills

Communication skills

Critical thinking

Multitasking ability

Education

Diploma or Degree in Biomedical or Electronics & Computer Engineering

Tools

MS Office Application (Word, Power Point, Excel)

Job description

Key Responsibilities

• Install new systems, machinery, or equipment at client sites, ensuring all components are set up according to manufacturer specifications and safety standards.
• Perform on-site commissioning to ensure systems are operating correctly, testing functionality, and providing training to customers on proper usage.
• Perform routine and preventive maintenance on equipment, systems, and machinery to extend operational life and reduce downtime.
• Diagnose and troubleshoot complex mechanical and electrical failures to identify the root cause and provide effective solutions.
• Repair and replace faulty components, parts, and equipment to ensure systems are restored to peak performance.
• Provide on-site or remote technical support to customers experiencing issues with their equipment, offering clear instructions and guidance.
• Document all service-related activities, including diagnostics, repairs, and parts used, into the company's service management system.
• Escalate unresolved issues to senior engineers or technical experts for more in-depth investigation.
• Act as a key liaison between the customer and the company, ensuring customer satisfaction through timely, high-quality service.
• Develop and maintain strong customer relationships to foster long-term partnerships and ensure repeat business.
• Monitor inventory levels of parts, tools, and consumables required for service jobs, ensuring timely reordering and availability.
• Ensure the proper handling and storage of tools and equipment to maintain their integrity and readiness for future tasks.
• Create detailed service reports documenting the service work performed, including diagnostics, repairs, parts replaced, and any customer feedback or recommendations.
• Ensure all work complies with safety, legal, and regulatory requirements, as well as company standards.

Pre-Requisites (Qualifications & Experience)

• Candidate must possess at least a Diploma or Degree in Biomedical or Electronics & Computer Engineering
• Knowledge in Information Technology and/or a wide range of medical product
• 2 – 3 years of field experience in the medical industry would be an advantage
• Able to travel as and when required
• Able to perform shift and standby duties
• Good organizational and problem solving skills
• Good interpersonal and communication skills
• Meticulous and detailed-orientated
• Self-started and able to multitask
• Critical thinker
• Willing to learn clinical knowledge
• Proficient in MS Office Application (Word, Power Point, Excel)
• Good Technical Knowledge