Service Engineer

Ortho Clinical Diagnostics; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading diagnostics company located in Singapore is seeking a Technical Support Specialist with a biomedical or engineering degree and at least 8 years of experience in healthcare. The role involves providing real-time assistance to field service personnel, diagnosing instrument malfunctions, and managing escalated technical issues. The candidate must be customer-focused with excellent communication skills, able to work independently and solve complex problems effectively. This position offers the opportunity to contribute to meaningful diagnostics solutions.

Qualifications

• Minimum of 8 years in a healthcare setting.
• Flexible schedule for support and operations.
• Ability to work independently and in a team.

Responsibilities

• Provide real-time assistance to technical staff.
• Manage escalation of technical issues.
• Diagnose and rectify instrument malfunctions.

Skills

Customer-focused

Excellent communication skills

Analytical problem-solving

Results-driven

MS Office competency

Education

Degree in Biomedical or Engineering

Tools

e-Conn

Job description

The Opportunity

QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic.

Our Culture

Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

Technical Support

Provides real‑time assistance to QO Field Service personnel, Technical Solution Center Staff and distributors to troubleshoot mechanical issues and optimize remote resolution. Consistently displays the ability to lead troubleshooting management on one or more product lines. Uses advanced data analysis skills to successfully resolve system issues. Manages the escalation of technical issues (red alerts) that may require on‑site support. Understands and complies with all current cGMP and QSR requirements as defined by management or outlined in SOPs. Additionally, this role provides onsite support for SG customers.

Provides mentoring and assistance using e‑Conn and other advanced data analysis tools to increase remote resolution of technical issues to meet business needs:

• Real‑time assistance to TSS
• Advanced e‑Conn assistance

Field Support

Manages escalation of technical issues (including red alerts). Drives projects to enhance remote resolution or build technical acumen in the field. Provides basic & advanced training to the internal customers.

Provides breakdown response, diagnoses and rectifies instrument malfunctions for Singapore customers. Communicates effectively with all customers, both internal and external.

Ensures correct and instantaneous feedback is performed, ensuring accuracy of service support system.

Required Skills

• Professional degree: Degree in Biomedical or Engineering with a minimum of 8 years in a healthcare setting.
• Flexible schedule to cover second level support and SG field support.
• Customer‑focused with excellent communication skills (written and verbal).
• Work independently and as a team with a sense of urgency, analytical and complex problem‑solving, results and performance‑driven.
• Computer / MS Office competency, time management skills.

Preferred Skills

• IVD Experience.
• Self‑motivation.
• Good customer handling skills.
• Team oriented mindset.