Service Desk Engineer L1

RAPSYS TECHNOLOGIES PTE. LTD.; Singapore; On-site; SGD 40,000 - 50,000; Full time

Job summary

A technology firm in Singapore is seeking a Service Desk Engineer L1 to handle phone, email, and online queries. The ideal candidate will have excellent communication skills, at least 1 year of service desk experience, and strong knowledge of Microsoft systems. This role focuses on managing incidents and complying with processes while performing administrative tasks. ITIL knowledge is a plus.

Qualifications

• 1 year previous Service desk or equivalent experience.
• Strong knowledge of Microsoft based operating systems, MS Outlook and MS Office.
• ITIL Knowledge will be a plus.

Responsibilities

• Attend to Phone, Email and any other online queries.
• Manage incidents including business expectations and communication.
• Comply to processes and procedures.
• Perform administrative tasks.

Skills

Excellent communication skills

Interpersonal skills

Active listening

Tools

Microsoft based operating systems

MS Outlook

MS Office

Job description

Role

Service Desk Engineer L1

JD

Responsibilities

• Excellent communication skills
• Interpersonal skills, active listening
• Attend to Phone, Email and any other online queries where applicable
• Managing incidents including business expectations and communication
• Comply to process and procedures
• Admiistrative tasks

Qualifications

• 1 year previous Service desk or equivalent experience
• 1 year previous Service desk or equivalent experience
• Strong knowledge of Microsoft based operating systems, MS Outlook and MS Office
• ITIL Knowledge will be a plus