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Service Desk Analyst
ENGGSOL PTE. LTD.
Singapore
On-site
SGD 20,000 - 60,000
Full time
24 days ago
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Job description
- Monitor enterprise IT networks and server systems
- Act as a single point of contact to customers/users, resolver groups, third party service providers and other departments
- Respond to hotline calls and e-mails within agreed timescales
- Take ownership of incidents/service requests reported by users, track the incidents/service requests, to ensure closure within agreed timescales
- Maintain documentation and comprehensive records of issues and problems
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