Service Crew Leader

Overwatch Recruitment Pte. Ltd...; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local recruitment firm in Singapore is seeking dedicated staff to ensure smooth operations and deliver excellent customer service. Ideal candidates must speak good English, be punctual, and demonstrate a positive attitude. Responsibilities include coordinating front and back-of-house tasks, greeting and serving customers, resolving issues, and potentially training new employees. This role is crucial for maintaining high service standards in the hospitality sector. Candidates must be hardworking and team-oriented to thrive.

Qualifications

• MUST SPEAK GOOD ENGLISH to converse with English speaking customers.
• Ability to work well within a team.
• Punctuality in attending work shifts.
• Maintain a good attitude toward work and customers.
• Demonstrates a hardworking nature.

Responsibilities

• Coordinate with Front-of-House and Back-of-House for smooth operations.
• Deliver exceptional service to customers.
• Greet customers, take orders, serve food and beverages.
• Resolve food or service issues and meet customer needs.
• Manage telephone calls and inquiries promptly.
• Train new employees on product knowledge and customer service.

Skills

Good English communication

Team player

Punctuality

Positive attitude

Hardworking

Job description

Job Description

Location: Singapore Nearest MRT: Bugis

Work Days: 6 days

Working Hours: 10 hours / day (including break time)

Required Attributes

• MUST SPEAK GOOD ENGLISH to converse with english speaking customer
• Team player
• Punctual for work
• Good attitude
• Hardworking

Job Scope

• Coordinate with Front-of-House and Back-of-House daily to ensure smooth operations
• Deliver exceptional service to customers
• Greet customers, take orders, serve food and beverage to customers, process payment et
• Take necessary steps to meet customer needs and effectively resolve food or service issues
• Answer telephone calls and in-person inquiries
• Promptly manage complains and provide effective solutions
• For supervisor and managerial roles, train new and current Employees on proper product knowledge and customer service practices