Service Coordinator (0014 Jan 2024)

Internetwork Expert; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

A leading technology services provider is seeking a Service Operations Coordinator in Singapore to enhance service operations efficiency and foster strong relationships with customers. Candidates should possess a diploma in Business or Engineering and relevant experience in the industrial equipment sector. Proficiency in MS Excel and ERP systems is essential. The role involves optimizing service processes and supporting service teams.

Qualifications

• Experience in Services within the industrial equipment industry.
• High standards and a self-motivated approach.
• Ability to work in an international team.

Responsibilities

• Support overall relationship with internal/external customers.
• Optimize service operations for efficiency.
• Improve key performance indicators.

Skills

Customer relationship management

Self-motivation

Resourcefulness

Cross-cultural teamwork

Education

Diploma in Business or Engineering

Tools

MS Excel

ERP systems

SAP

Job description

• Support overall relationship with internal / external customers that lead to constructive and profitable business partnerships through best in class operational performance.
• Develop and optimize service operations on both field and workshop to ensure the lead time, quality and efficiency.
• Measure, communicate and improve key performance indicators, support continuous improvement and best practice share activities.
• Interact with other functions to setup and optimize the cross functional operational processes.
• Deploy a proactive safety culture of zero incidents while promoting and ensuring the completion of safety training and programs.
• Develop and optimize service on both field and workshop to ensure the process standardization, quality and efficiency.
• Attend to customer queries, complaints/feedback pertaining to services, if required
• Act as a liaison between off-site supervisors/technicians and other departments.
• Provide administrative support for Service Technicians’ staff claims and any ad hoc documents. Support service supervisors & technicians in daily operational matters related to their customers.

• Diploma in Business or Engineering
• Relate experience in Services within the industrial equipment industry
• Good knowledge of MS Excel (or any other ERP system). SAP knowledge is a plus.
• Self-motivated and seeking high standards
• Resourcefulness and implementation of action skills.
• Excellent customer relationship management skills.
• Open-minded person with the ability to work within an international team and cross-cultural environment

Singapore Citizen and Singapore residents will be given priority in the selection process. Only the shortlisted candidate will be contacted within 2 weeks' time. If you have not received any call or email from our recruitment team, assume that you are not shortlisted for the position

Chan Chee Meng

EA 07C3069

R1110620