Service Captain

Brotzeit Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A restaurant group in Singapore is looking for a Customer Service representative to deliver excellent service at their establishments. Responsibilities include welcoming guests, ensuring customer satisfaction, and adhering to food safety standards. Ideal candidates should have at least 1 year of experience in customer service, speak English well, and work effectively under pressure. The role offers various benefits including a sign-up bonus, flexible work arrangements, and opportunities for career progression.

Benefits

AWS & sign-up bonus of $700

5-day work week, 44 hours

Work-life balance

Staff discount of 25%

Outpatient medical consultation benefit

Career progression opportunities

Birthday gift

Sponsored Basic food hygiene certificate

Qualifications

• Minimum 1 year of experience in customer service.
• Friendly, cheerful, and able to work in a high-volume environment.
• Possess strong initiative and integrity.

Responsibilities

• Welcome guests warmly and provide excellent customer service.
• Perform quality checks on meals and correct any problems.
• Maintain food hygiene and safety standards.

Skills

Customer service orientation

Good command of English

Ability to work under pressure

Team player

Education

GCE 'N'/'O' level or equivalent

Customer service certificate

Job description

This role is a rank-and-file position, to provide excellent Customer Service standards to guests at Brotzeit® Restaurant establishments and ensure that guests’ dining experience exceed expectations.

Main Duties and Responsibilities

• Welcome guests in a warm and friendly manner.
• To provide excellent customer satisfaction through exceeding expectations of guests.
• To provide excellent customer service to guests in a timely and friendly manner, ensuring diners a delightful dining experience.
• To perform quality checks in ensuring guests are enjoying their meals and take appropriate action to correct any problems (if any).
• Maintain a high level of customer service by embracing the 8-Steps of Excellence as per QSC standards.
• Perform day to day pre-opening and closing activities as per SOPs.
• To adhere to service SOPs.
• Ensure that food hygiene and safety standards are maintained and comply.
• Perform general housekeeping and equipment maintenance duties.
• Report on time, in proper uniform and grooming standard.
• Work together with other team members to provide good quality service.
• Execute any other duties as assigned.

Job Requirements

• At least 1 year of experience working in customer service
• Possess good command of English
• Minimum GCE “N”/”O” level, customer service certificate or certificate in any relevant fields
• Friendly, cheerful and able to work under pressure and in a high-volume environment
• Great team player and customer service oriented
• Possess strong initiative and integrity

Benefits

• AWS & sign-up bonus of $700
• 5-day work week, 44 hours
• Work-life balance (flexi timings - 20hrs or 30hrs/wk)
• Staff discount of 25% and staff meal provision
• Outpatient medical consultation benefit
• Clear and rapid career progression
• Supportive leaders, managers and great colleagues
• Birthday gift
• Sponsored BFHC (Basic food hygiene certificate)

We regret that only shortlisted candidates will be notified.