Service Assistant Manager (Urgent Care Centre)(9224) - Alexandra Hospital

NATIONAL UNIVERSITY HEALTH SYSTEM PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading healthcare provider in Singapore is looking for a dedicated service manager to ensure smooth operations and enhance patient care. The role involves managing daily operations, implementing service initiatives, and supporting staff well-being. Candidates should have a minimum degree with service-related experience or a diploma with significant experience, along with strong leadership and communication skills. This is an excellent opportunity to contribute to a dynamic healthcare environment.

Qualifications

• Minimum degree with 2 years of service-related experience, knowledge of healthcare operations is advantageous.
• Diploma holders with at least 5 years of relevant experience may be considered.
• Proficient in computer skills.

Responsibilities

• Ensure daily smooth operation and department readiness.
• Manage ground operational issues and complaints.
• Implement service initiatives and provide training to staff.
• Look into staff well-being matters and improve team dynamics.
• Do manpower planning and workflows.
• Assist in implementing new systems and technology.

Skills

Leadership experience

Good communication skills

Interpersonal skills

Ability to multitask

Proficient in computer skills

Education

Minimum degree

Diploma with 5 years relevant experience

Job description

Overview

Your duty is to always ensure the smooth running of our service area. The key aim of the role is to provide maximum satisfaction and care of patients while maintaining smooth and speedy delivery of treatment.

Job Responsibilities

You will be responsible for the following:

• To work closely with team leaders to ensure daily smooth operation and department readiness.
• Manage ground operational issues, and feedback and complaint cases.
• Implement service initiatives, provide service training to staff and monitor service standards to ensure good patient experience.
• Look into staff well-being matters, team building and improve team dynamics.
• Able to do manpower planning and workflows.
• Assist in the implementation of new systems and technology.
• Assist in secretariat duties such as minutes writing.
• Perform any other duties assigned by reporting officer.

Requirements

• Minimum degree with 2 years and above of service-related experience. Knowledge of healthcare operations will be advantageous.
• Diploma holders with at least 5 years of relevant experience may be considered.
• Experience in leadership.
• Proficient in computer skills.
• Team player with good communication and interpersonal skills.
• Able to multitask and work in a fast-paced environment.