Service Assistant Manager (Urgent Care Centre)

National University Polyclinics; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A healthcare organization in Singapore seeks a Service Assistant Manager to ensure the smooth running of service areas, focusing on patient satisfaction and efficient delivery of care. Key responsibilities include managing daily operations, addressing operational issues, and implementing training for staff. Ideal candidates should possess a degree and at least 2 years of service-related experience, with strong leadership and communication skills. Join a dynamic team aiming for excellence in patient care.

Qualifications

• Minimum degree with over 2 years of service-related experience.
• Knowledge of healthcare operations is an advantage.
• Experience in a leadership role is required.

Responsibilities

• Ensure daily smooth operation and department readiness.
• Manage ground operational issues and feedback.
• Implement service initiatives and provide training.

Skills

Leadership

Communication

Interpersonal skills

Multitasking

Education

Degree in relevant field

Diploma with 5 years experience

Job description

Service Assistant Manager (Urgent Care Centre)

Job ID: 9224

Job Function: Ancillary

Overview

Your duty is to always ensure the smooth running of our service area. The key aim of the role is to provide maximum satisfaction and care of patients while maintaining smooth and speedy delivery of treatment.

Job Responsibilities

• To work closely with team leaders to ensure daily smooth operation and department readiness.
• Manage ground operational issues, and feedback and complaint cases.
• Implement service initiatives, provide service training to staff and monitor service standards to ensure good patient experience.
• Look into staff well-being matters, team building and improve team dynamics.
• Able to do manpower planning and workflows.
• Assist in the implementation of new systems and technology.
• Assist in secretariat duties such as minutes writing.
• Perform any other duties assigned by reporting officer.

Requirements

• Minimum degree with 2 years and above of service-related experience. Knowledge of healthcare operations will be advantageous.
• Diploma holders with at least 5 years of relevant experience may be considered.
• Experience in leadership.
• Team player with good communication and interpersonal skills.
• Able to multitask and work in a fast-paced environment.