Senior Warehouse Operations Leader - SLA & Customer Growth

DHL Supply Chain Singapore Pte Ltd; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading logistics company in Singapore is seeking an experienced operations manager. Responsibilities include ensuring service delivery to high SLAs, managing a team of 10-25 individuals, and improving business processes for operational excellence. Candidates should have at least 5 years of experience in team management within e-commerce or FMCG sectors and a degree in Logistics or Supply Chain Management. Strong communication skills are essential, along with an ability to manage Profit & Loss effectively.

Qualifications

• Min 5 years of experience managing an operational team, preferably in e-commerce or FMCG.
• Experience reading and managing Profit & Loss statements is advantageous.
• Ability to supervise a team of 10 to 25 staff members.

Responsibilities

• Ensure delivery of key SLAs with customers.
• Review monthly operational performance and provide improvement solutions.
• Build strong customer relationships for retention and business growth.
• Manage daily operational activities to meet customer SLA.
• Continually improve business processes for productivity enhancement.

Skills

Customer relationship management

Operational excellence

Team leadership

Logistics management

Profit and Loss management

Communication skills

Education

Degree in Logistics / Supply Chain Management

Job description

A leading logistics company in Singapore is seeking an experienced operations manager. Responsibilities include ensuring service delivery to high SLAs, managing a team of 10-25 individuals, and improving business processes for operational excellence. Candidates should have at least 5 years of experience in team management within e-commerce or FMCG sectors and a degree in Logistics or Supply Chain Management. Strong communication skills are essential, along with an ability to manage Profit & Loss effectively.