Senior Support & Operations Engineer – Network Voice

PARKAR DIGITAL PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading tech solutions company in Singapore is seeking a Senior Administrator to provide advanced technical support and troubleshooting within the DWP UCC Network. This role focuses on resolving complex incidents, conducting root cause analysis, and mentoring junior analysts. Candidates should have strong expertise in incident management, excellent communication skills, and a solid understanding of security principles. This position offers opportunities for continuous improvement and high customer satisfaction.

Qualifications

• Strong expertise in advanced technical troubleshooting and incident management.
• Proven experience in handling escalated and complex support cases, including root cause analysis.
• Good understanding of security principles and compliance requirements.

Responsibilities

• Provide advanced support for complex and escalated incidents with in-depth root cause analysis.
• Work on knowledge base creation, documentation, and process improvements.
• Coach and mentor junior analysts and provide training.

Skills

Advanced technical troubleshooting

Incident management

Root cause analysis

Security principles

Knowledge management

Analytical skills

Communication skills

Job description

A leading tech solutions company in Singapore is seeking a Senior Administrator to provide advanced technical support and troubleshooting within the DWP UCC Network. This role focuses on resolving complex incidents, conducting root cause analysis, and mentoring junior analysts. Candidates should have strong expertise in incident management, excellent communication skills, and a solid understanding of security principles. This position offers opportunities for continuous improvement and high customer satisfaction.