Senior Specialist, Digital Experience (Product Owner)

Scoot; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading low-cost airline based in Singapore is seeking a Product Owner to enhance the digital loyalty and award redemption experience across web and mobile platforms. The ideal candidate will manage the product roadmap and lead efforts in improving user experience and engagement with loyalty features. This role requires 3–5 years in product management, collaboration with diverse teams, and a data-driven approach to decision-making. If you're ready to innovate and impact customer experience, join us!

Qualifications

• 3–5 years of experience in Product Management or digital consumer product roles.
• Strong stakeholder engagement and communication skills to align diverse teams.
• Data-driven mindset with experience using insights to shape product direction.

Responsibilities

• Own the product roadmap for award redemption and loyalty features.
• Lead the end-to-end experience across web and mobile platforms.
• Analyse usage and customer feedback to identify improvement opportunities.
• Collaborate with UX, developers, and other stakeholders for optimisation.

Skills

Product Management

Stakeholder engagement

Data analysis

Agile methodologies

Job description

Summary

We’re looking for a Product Owner to lead, define, and elevate Scoot’s digital loyalty and award redemption experience across web and mobile platforms. In this role, you’ll own the end-to-end journey of how members discover, understand, and redeem their rewards — ensuring the experience is intuitive, seamless, and aligned with our broader digital and loyalty strategy. This role sits at the intersection of business, technology, UX, and customer insight — perfect for someone who enjoys solving complex problems, improving user value, and delivering meaningful experiences at scale.

Job Description

Responsibilities

• Own the product roadmap for award redemption and loyalty features, ensuring alignment with business goals and customer needs.
• Lead the end-to-end experience across platforms — from UX design, content and redemption logic to performance tracking and optimisation.
• Analyse usage, conversion, behavioural metrics, and customer feedback to identify improvement opportunities and inform prioritisation.
• Collaborate with Loyalty BU, UX, developers, and other stakeholders to launch and optimise campaigns, journeys, and features.
• Translate business objectives into clear requirements, user stories, acceptance criteria, and success metrics.
• Ensure tracking, tagging, and reporting frameworks are in place and validated pre- and post-launch.
• Communicate roadmap updates, risks, milestones, and outcomes to leadership and cross-functional partners.
• Champion user experience, accessibility, and consistency across Scoot’s digital channels.

Requirements

• 3–5 years of experience in Product Management, Product Ownership, or digital consumer product roles.
• Strong stakeholder engagement and communication skills, with the ability to align diverse teams.
• Data-driven mindset with experience using insights to shape product direction.
• Experience working with UX and development teams in an agile environment.
• Bonus: familiarity with loyalty systems, travel, e-commerce, or mobile-first product design.

Scoot took to the skies in June 2012 as a subsidiary of Singapore Airlines (SIA). Defined by our unique "Scootitude" – a passion for travel, connecting people and cultures, and pushing boundaries, we're committed to transforming the travel experience continuing our legacy as an award-winning low-cost carrier. Now, it's your turn! To fly high, Scoot is powered by a vibrant team of individuals from diverse backgrounds, driven by our mission to make travel accessible and memorable. If you're ready to innovate, create change, and embark on an adventure of a lifetime, join us and start building your career with Scoot today!