Senior Service Designer, Digital Experience & UX Strategy

Singtel Group; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading technology services firm in Singapore seeks a Senior Consultant, Digital Experience, to create user-centered service experiences. Responsibilities include leading service design processes and collaborating with stakeholders. Ideal candidates should have 3-8 years of service design experience and proficiency in design tools. This role promises impactful work in technology solutions across APAC.

Qualifications

• 3-8 years of experience in service design.
• Experience in qualitative and quantitative user research.
• Strong skills in design tools like Figma and Adobe XD.

Responsibilities

• Lead the service design process from discovery to implementation.
• Conduct user research to identify pain points and needs.
• Develop journey maps and service blueprints.

Skills

Service design methodologies

User research

Design tools proficiency

Facilitation skills

Agile methodologies

Tools

Figma

Miro

Adobe XD

Sketch

Job description

A leading technology services firm in Singapore seeks a Senior Consultant, Digital Experience, to create user-centered service experiences. Responsibilities include leading service design processes and collaborating with stakeholders. Ideal candidates should have 3-8 years of service design experience and proficiency in design tools. This role promises impactful work in technology solutions across APAC.