Senior Service Delivery Leader — IT Infra & Solutions

Singtel Group; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading technology services firm in Singapore seeks a Senior / Service Delivery Manager to oversee project support, manage customer queries, and mentor junior team members. The ideal candidate should have over 5 years of experience in IT Infrastructure/Project Management and possess strong communication and stakeholder management skills. This role enhances service delivery and team performance while driving business development opportunities.

Qualifications

• More than 5 years of IT Infrastructure/Project Management experience.
• Self-motivated with a positive 'can-do' attitude.
• Able to lead and maintain respectful relationships.

Responsibilities

• Manage day-to-day support of maintenance projects.
• Act as a focal point for all support-related queries.
• Review transition plans and service deliverables.

Skills

IT Infrastructure/Project Management

Process improvement methodologies

Customer and stakeholder management

Presentation and communication skills

Negotiation skills

Interpersonal skills

English proficiency

Education

Degree in Information Systems or equivalent

Job description

A leading technology services firm in Singapore seeks a Senior / Service Delivery Manager to oversee project support, manage customer queries, and mentor junior team members. The ideal candidate should have over 5 years of experience in IT Infrastructure/Project Management and possess strong communication and stakeholder management skills. This role enhances service delivery and team performance while driving business development opportunities.