Senior Quality Manager

SECRETLAB SG PTE. LTD.; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading gaming chair manufacturer seeks an experienced Product Development Quality Engineer in Singapore. In this high-impact role, you will own product quality from concept to mass production, working closely with design and manufacturing teams. Ideal candidates will have a Bachelor's degree in Engineering, 8-12 years of experience, and strong analytical and problem-solving skills. Bonuses include a passion for the gaming industry and relevant manufacturing knowledge.

Benefits

Passion for the e-sports/gaming industry

Professional experience/knowledge in furniture manufacturing

Qualifications

• 8-12 years of hands-on product development quality experience.
• Strong command of core quality tools including DFMEA/PFMEA.
• Deep technical knowledge of mixed-material and electro-mechanical systems.

Responsibilities

• Own product-development quality from concept to MP.
• Lead quality gates across EVT/DVT/PVT.
• Provide data-driven quality input into design decisions.

Skills

Quality tools (DFMEA/PFMEA)

Analytical skills

Problem-solving ability

Communication skills

Project management

Education

Bachelor’s degree in Mechanical, Materials, Electrical Engineering or related discipline

Job description

Secretlab is an international gaming chair brand seating over a million users worldwide, with our key markets in the United States, Europe and Singapore, where we are headquartered.

You will be a valued member in our award-winning Product team, responsible for creating products for consumers across over 60 countries. This high impact position requires combining a deep understanding of manufacturing processes and quality engineering in a collective effort with our design team and manufacturing partners for the timely and issue-free production of all lines of products.

Our Product team is involved with all Secretlab’s industry-leading designs, including collaborative efforts with world-renowned brands such as Game of Thrones, Batman, Cloud9, Team Secret, as well as international esports organisers such as Riot Games for their League of Legends global tournaments.

Responsibilities

• Own product-development quality from concept to MP, setting CTQs, driving DFMEA/PFMEA, defining control plans, and establishing a complete validation strategy.

• Lead quality gates across EVT/DVT/PVT with clear, evidence-based entry and exit criteria to ensure readiness at every phase.

• Provide data-driven quality input into design decisions through structured risk assessments, validation results, materials and durability insights, and reliability learnings.

• Strengthen manufacturing quality systems by implementing process controls, mistake-proofing, variation reduction, and fast, structured problem-solving.

• Control product and process changes with disciplined risk evaluation, change-impact assessment, updated control plans, and cross-functional alignment.

• Qualify and develop suppliers for materials, tooling, and processes through audits, PFMEA reviews, capability studies (GR&R, CPK), and continuous improvement plans.

• Execute end-to-end validation testing — reliability, safety, structural, fatigue, environmental, packaging — and deliver complete, traceable DVP&R documentation.

• Ensure regulatory and standards compliance (ANSI/BIFMA, IEC/CB, UL, Safety Mark) and maintain documentation aligned with internal and external audit expectations.

• Lead field-quality analysis by turning returns, complaints, warranty data, and usage insights into actionable engineering and supplier corrective actions.

• Drive continuous improvement across the cost-of-quality spectrum by reducing defects at source, eliminating rework/scrap, and raising robustness across product generations.

• Develop and coach quality engineers to build strong problem-solving capability, technical judgement, and disciplined execution across prevention, appraisal, and corrective actions.

• Influence cross-functional and supplier teams to prioritise quality risks, align mitigation plans, uphold product safety, and support long-term product performance.

Requirements

• Bachelor’s degree in Mechanical, Materials, Electrical Engineering or a closely related discipline.

• 8–12 years of hands‑on product development quality experience, covering NPI, validation, and supplier/manufacturing quality in consumer electronics, appliances, or furniture.

• Strong command of core quality tools including DFMEA/PFMEA, CTQ flowdown, control plans, tolerance stack‑up, SPC, structured RCA, and risk‑based decision frameworks.

• Deep technical knowledge of mixed‑material and electro‑mechanical systems, including metals, plastics, PU, coatings, mechanisms, PCBAs, and assembly processes.

• Proven track record leading quality through the entire lifecycle: concept, development, tooling, EVT/DVT/PVT, MP, and field‑performance improvement.

• Experience driving supplier capability through audits, PFMEA, GR&R, CPK studies, and process‑control implementation.

• Strong analytical and problem‑solving ability, with demonstrated skill in diagnosing failures, interpreting data, and defining corrective and preventive actions.

• Clear, concise communicator able to influence engineering, product, manufacturing, and supplier teams with data‑driven recommendations.

• Ability to operate proactively and independently, anticipating quality risks early, prioritising issues, and driving alignment across teams.

• Commitment to high standards of product safety and reliability, with a mindset rooted in prevention, continuous improvement, and long‑term product robustness.

Bonuses

• Passion for the e‑sports/ gaming industry

• Professional experience/ knowledge pertaining to manufacturing of furniture/ office furniture