Senior Program Coordinator (Platform Workers) - Contract

FOODPANDA SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading delivery platform company in Singapore is seeking a specialist for CPF and Platform Workers Insurance. Responsibilities include managing insurance claims, coordinating injury reports, and ensuring compliance. Candidates must have at least a Diploma/Bachelor’s Degree, strong Excel skills, and a background in insurance or HR. The role promises a vibrant workplace with opportunities for professional growth and team activities.

Benefits

Challenging and fulfilling steep learning curve

Vibrant, dynamic & international workplace

Periodic fun & engaging company events

Tasty Thursdays

Birthday Leave

Work Anniversary Leave

Qualifications

• Background in insurance or HR with expertise in employee claims.
• Flexibility and engagement are essential for success in a dynamic environment.
• Willingness to learn and adapt to new processes.

Responsibilities

• Assess medical expense claims’ validity and initiate payouts.
• Coordinate injury reports and maintain injury record systems.
• Manage the rider CPF payroll process and regulatory compliance.

Skills

Understanding of work injury related claims

Strong Excel skills

Interpersonal and communication skills

Attention to detail

Education

Diploma/Bachelor’s Degree

Tools

SQL

Job description

About the opportunity

About the job:

This role will be based in Singapore and will report to the Platform Worker & Rider Regulations Manager. As the specialist for CPF and Platform Workers Insurance-related matters, your role will ensure that insurance claims are handled with care and on time. The work week consists of a 5-day work week with normal office hours.

Responsibilities:

Medical Claim and Payout procedure:

• Assess medical expense claims’/medical invoices’ validity
• Assess medical or hospital leave claims
• Initiate payout to Platform workers process upon claim validity
• Initiate reimbursement process from insurers

Platform Workers Insurance-related matters :

• Coordinate and follow up on injury reports with claimant / Provide excellent service to our platform worker community to ensure missing information is being provided, and information is communicated
• Update and maintain the injury record system on a daily basis, and query for new injury claims from our database
• Manage our agents from our shared service centre that are one channel in which injuries are being reported, and adjust SOPs if necessary
• Maintaining a positive, empathetic and professional attitude toward all stakeholders at all times
• Responding promptly to Platform Workers' inquiries
• Manage the rider (Platform Worker) CPF payroll process — including payment processing, data verification, and reconciliation
• Maintain regular Platform Worker regulatory compliance inquiries and related administrative processes
• Come up with initiatives to improve the process along the way, as it is completely new / shape the injury process claim landscape in coordination with other stakeholders involved - Communicate closely with other teams (e.g. call centre, dispatching, HR and finance team) - Other ad-hoc duties as assigned

What you need to be successful

Requirements:

• Understanding of work injury related claims and process landscape
• Background of working in an insurance or house HR experience with a general expertise in employee claim procedures
• Candidate must possess at least a Diploma/Bachelor’s Degree
• Strong Excel and data management skills, SQL is a plus
• Flexible, dynamic and engaging, with strong interpersonal and communication skills
• Eye for details
• Enjoy working in a vibrant and fast-paced environment
• Willing to learn and adapt along the way within this new environment
• Has initiative, assertiveness and possess excellent interpersonal skills

Who we are

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

What's in it for you

What we offer:

• Challenging and fulfilling steep learning curve
• Vibrant, dynamic & international workplace
• Periodic fun & engaging company events & team activities
• Tasty Thursdays
• Birthday Leave
• Work Anniversar(ies) Leave
• Opportunity to be a value-adding contributor to this fast-growing global company