Senior Patient Services Specialist — Clinic Operations & KPIs

Singapore National Eye Centre; Singapore; On-site; USD 23,000 - 39,000; Full time

Job summary

An established industry player is seeking a dedicated Senior Patient Service Associate to enhance patient experience in specialist clinics. This role involves managing clinic session changes, liaising with stakeholders, and providing exceptional customer service. The ideal candidate will have a background in healthcare, strong communication skills, and proficiency in Microsoft Office. Join a team that values meticulous administrative support and aims for excellence in patient care. If you are passionate about making a difference in the healthcare sector, this opportunity is perfect for you.

Qualifications

• 1-2 years of experience in a relevant role, preferably in healthcare.
• Strong communication and customer service skills are essential.

Responsibilities

• Manage clinic session changes and patient appointments efficiently.
• Ensure quality standards and achieve department KPIs monthly.

Skills

Interpersonal Skills

Communication Skills

Customer Service

Education

GCE ‘N’/ ‘O’ / ‘A’ Level

NITEC

Higher NITEC

Diploma in relevant discipline

Tools

Microsoft Office

Job description

An established industry player is seeking a dedicated Senior Patient Service Associate to enhance patient experience in specialist clinics. This role involves managing clinic session changes, liaising with stakeholders, and providing exceptional customer service. The ideal candidate will have a background in healthcare, strong communication skills, and proficiency in Microsoft Office. Join a team that values meticulous administrative support and aims for excellence in patient care. If you are passionate about making a difference in the healthcare sector, this opportunity is perfect for you.