Senior / Patient Service Associate, Outpatient Clinic Operations

Singapore National Eye Centre; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player in healthcare is seeking a Senior Patient Service Associate to enhance clinic operations. In this role, you will deliver exceptional customer service, ensuring a seamless experience for patients. Your responsibilities will include managing registrations, scheduling appointments, and supporting clinical staff. This position is ideal for individuals with a passion for helping others and a background in customer service or healthcare. Join a dedicated team where your contributions will make a significant impact on patient care and clinic efficiency.

Qualifications

• 2 years of experience in a customer service role is required.
• Previous experience in hospitality or nursing is advantageous.

Responsibilities

• Provide excellent customer service for smooth clinic operations.
• Perform registration, appointment scheduling, and cashiering duties.

Skills

Customer Service

Communication Skills

Interpersonal Skills

Education

Diploma or Higher NITEC / NITEC / GCE 'O'/ 'N' Level

Tools

MS Office

Job description

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Senior / Patient Service Associate, Outpatient Clinic Operations

Job Category: Ancillary

Posting Date: 30 Mar 2025

You will provide professional and excellent customer service to ensure smooth operations of the clinics. You will perform frontline duties involving registration, appointment scheduling as well as cashiering. You will also assist the nursing and clinical staff on patient-related activities.

Requirements

1. Diploma or Higher NITEC / NITEC / GCE 'O'/ 'N' Level with 2 years' experience
2. Previous hospitality, nursing or frontline customer service experience will be advantageous
3. Proficient in MS Office applications
4. Customer-oriented with good communication and interpersonal skills