Senior or Staff Product Support Specialist- Singapore

Qualcomm; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading technology firm in Singapore is seeking a Product Support Specialist to manage product lifecycle operations and conduct comprehensive analysis for data-driven decisions. The ideal candidate will have a degree in a related field and over 5 years of experience in business operations, along with strong analytical and communication skills. This role involves working closely with teams in the U.S. and requires expertise in ERP and CRM systems.

Qualifications

• 5+ years in business operations or related experience.
• Experience with analytics and reporting tools.
• Ability to conduct lifecycle operations analysis.

Responsibilities

• Conduct comprehensive product level analysis and reporting.
• Manage operating tasks related to PCNs and quality issues.
• Perform operational duties for sample demand management.

Skills

Business operations

Analytical skills

Communication skills

Education

Bachelor's degree in related field

Master's degree in Business Administration

Tools

ERP systems

CRM systems (Sales Force)

Business analytics (Tableau)

Job description

Company:

Qualcomm CDMA Technologies Asia-Pacific Pte. Ltd.

Job Area:

Service & Support Group, Product Support Specialist

Qualcomm Overview:

Qualcomm is a company of inventors that unlocked 5G ushering in an age of rapid acceleration in connectivity and new possibilities that will transform industries, create jobs, and enrich lives. But this is just the beginning. It takes inventive minds with diverse skills, backgrounds, and cultures to transform 5Gs potential into world-changing technologies and products. This is the Invention Age - and this is where you come in.

General Summary:

Qualcomm is a company of inventors that unlocked 5G - ushering in an age of rapid acceleration in connectivity and new possibilities that will transform industries, create jobs, and enrich lives. But this is just the beginning. It takes inventive minds with diverse skills, backgrounds, and cultures to transform 5Gs potential into world-changing technologies and products. This is the Invention Age - and this is where you come in.

Job Overview:

The Business Operations team for the MCX (Mobile, Compute and XR) Business Unit is responsible for managing the overall operations for the business unit including demand management, supply/demand, NPI, sustaining lifecycle management and reporting/analytics.

We are looking for a Product Support Specialist who will primarily be responsible for conducting comprehensive product level analysis and reporting to enable data centric business decisions. This role will be to support sustaining lifecycle management of products in cooperation with our team in San Diego. Accountable to conduct analysis pertaining to lifecycle operations, oversee and execute operational tasks associated with PCN’s (process/product change notifications), quality issues and other lifecycle transitions, as well as sample demand fulfillment.

Key Tasks to include:

• Sample demand management – perform operational duties to ensure customers’ requirements are met
• Product Change Notice (PCN) – Inventory depletion and demand transition maintenance. Continual analysis and follow up with regional teams to track customer acceptance. Take action to ensure successful PCN implementation
• Demand Migration – Continuously monitor and follow up on demand migration to appropriate SKU based on PCN’s or other product changes
• Inventory management – complete analysis of inventory to find opportunities to ship finished goods and reduce E&O, and develop recommendations to scrap inventory.
• Conduct ad hoc analysis as needed to support product lifecycle management and demand management teams

Minimum Qualifications

• Bachelor's degree or equivalent in Business Administration, Finance, Technical, Marketing, or related field and 5+ years business operations or related experience.
• Associate’s degree or equivalent in Business Administration, Finance, Technical, Marketing, or related field and 7+ years business operations or related experience.
• High school diploma or equivalent and 9+ years business operations or related experience.

Preferred Qualifications

• Master’s degree or equivalent in Business Administration, Finance, Technical, Marketing, or related field.
• 5+ years experience with ERP, CRM (e.g., Sales Force), business analytics (e.g., Tableau), Microsoft suite, or related systems/applications.
• 2+ years experience in Semiconductor or related industry.
• 1+ years of work experience in a role requiring interaction with senior leadership (e.g., Director level and above).
• 3+ years experience working in a large matrixed organization.
• 2+ years of work experience in analytics and reporting leveraging Excel or other analytics tools
• 2+ years of experience in demand/forecasting with knowledge of product lifecycle management

Physical Requirements

• Frequently transports between offices, buildings, and campuses up to ½ mile.
• Frequently transports and installs equipment up to 5 lbs.
• Performs required tasks at various heights (e.g., standing or sitting).
• Monitors and utilizes computers and test equipment for more than 6 hours a day.
• Continuous communication which includes the comprehension of information with colleagues, customers, and vendors both in person and remotely.

Applicants: Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail [e-mail] or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities.

If you would like more information about this role, please contact Qualcomm Careers.