Senior Officer & Policy Services

Raffles Medical Group Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A healthcare organization based in Singapore is seeking a candidate for an administrative role in policy services related to the Integrated Shield products. The ideal applicant should possess at least a diploma and have a solid understanding of insurance processes. Responsibilities include ensuring accurate transaction processing, reconciling CPF files, and collaborating with various departments. Candidates should be detail-oriented, possess good negotiation skills, and be self-starters capable of working with minimal supervision. Only shortlisted candidates will be contacted.

Qualifications

• Possesses at least a Diploma or equivalent.
• Insurance background preferable.
• Good knowledge of policy services processes.
• Project experiences will be advantageous.
• Meticulous attention to details.
• Self-starter with great working attitude.
• Good negotiation and interpersonal skills.
• Good team player.

Responsibilities

• Assist in Shield product administrative tasks.
• Reconcile CPF files and alert supervisors of discrepancies.
• Ensure transactions are processed accurately and on time.
• Escalate system or process errors and provide investigations.
• Identify processes for improvements using LEAN methodology.
• Act as subject matter expert for PS processes.
• Collaborate with other departments for smooth transactions.
• Review and update PS SOP regularly.
• Act as escalation point for system bugs.
• Conduct end-to-end User Acceptance Testing (UAT).

Skills

Insurance background

Attention to details

Negotiation skills

Interpersonal skills

Team player

Education

Diploma or equivalent

Job description

Responsibilities

• Assist in Shield product administrative – including Change of Plan, Cancellation, Adding or Remove Rider, Renewal, Projection and Deduction File
• Reconciliation of the CPF files and alert supervisor of any discrepancy
• Ensure transactions are processed promptly and accurately within the TAT (especially transactions involved with CPF payments)
• Escalate any system or process errors and provide root cause investigation to prevent future repeated errors
• Identifying PS processes that has room for improvements on re-engineering and implement LEAN methodology to streamline processes to improve operation efficiency
• Act as subject matter expert (SME) for PS processes, procedures and provide system / business requirements
• Work closely as a team with other departments to ensure smooth operation transactions
• Review and update PS SOP on regular timely basis
• Act as escalation point, to raise defect / system bug to retest for system enhancements
• Perform end to end User Acceptance Testing (UAT)

Requirements

• Possesses at least a Diploma or equivalent.
• Insurance background preferable.
• Has good knowledge of the policy services processes, including Private Integrated Shield products and processes.
• Those with project experiences will be advantageous.
• Sensible judgement and meticulous attention to details.
• A self-starter of great working attitude with minimum supervision.
• Good negotiation and interpersonal skills.
• Good team player.

\>Only shortlisted candidates would be contacted.