Senior Officer, Human Relations (Payroll)

TDCX (SG) PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading global company is seeking a payroll specialist to manage payroll processes, prepare reports, and ensure compliance with employment laws. The ideal candidate will hold a degree in HR or a related field, have at least 2 years of experience, and be proficient in SAP and MS Office. Excellent communication skills in English are essential. This position offers attractive remuneration and a supportive work culture in Singapore.

Benefits

Attractive remuneration

Comprehensive medical coverage

Strong learning and development plans

Flexible working arrangements

Qualifications

• Must have an educational background in HR Management, Business Studies, or similar.
• Prior experience in the payroll field is preferable.
• In-depth knowledge of employment laws and tax legislation is essential.

Responsibilities

• Manage the full payroll process including improvements.
• Prepare payroll reconciliation and GL reports for Finance.
• Provide payroll advice and handle statutory claims.

Skills

Time-management

Analytical skills

Verbal communication

Written communication

Education

Advanced / Higher / Graduate Diploma, Bachelor's Degree, or Professional Degree in Human Resource Management

Tools

SAP SuccessFactors Employee Central

SAP SuccessFactors Employee Central Payroll

MS Office

Job description

Roles & Responsibilities

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World‑class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You’ll help us deliver excellent service by performing these tasks:

• Manage the full spectrum of the payroll process, including preparation, calculation, and disbursement, and initiate process improvements when applicable.
• Prepare monthly payroll reconciliation, summary and GL reports for Finance closing.
• Provide advice on payroll and compensation enquiries.
• Process statutory claims, including but not limited to NSmen make‑up pay claims, Government‑Paid Leave claims, and tax clearance for foreign employees (Form IR21).
• Manage the leave and time management system by verifying information with supervisors and tracking staff attendance against leave records and rosters on a weekly or monthly basis.
• Administer employee data by updating new hires, staff movements, career progressions, resignations, and HR‑related correspondences (including employment certification letters, staff movement letters, career progression letters, and acceptance of resignation letters) into the HR system.
• Ensure proper safekeeping of HR documents and maintain accurate personnel / employment data entry.
• Manage the off‑boarding process by arranging exit clearance and attending to internal stakeholders’ enquiries on HR‑related matters.
• Perform any other duties and responsibilities that may be assigned by management, within your employment category, to implement, maintain, and continually improve the Quality Management System of TDCX.

Who are we looking for?

• Candidate must possess at least an Advanced / Higher / Graduate Diploma, Bachelor's Degree, Post‑Graduate Diploma, or Professional Degree in Human Resource Management, Business Studies, Administration, Management, or Psychology.
• Preferably with 2 years of working experience in the related field.
• Good knowledge of the Employment Act, CPF, and income tax legislation.
• Meticulous and equipped with strong time‑management and analytical skills.
• Experience in SAP SuccessFactors Employee Central (EC) and/or SAP SuccessFactors Employee Central Payroll (ECP) would be beneficial.
• Proficient in MS Office.
• Excellent verbal and written communication skills in English and the language of the supporting market.