Senior Medical Operations Executive

SINGAPORE MEDICAL SPECIALISTS CENTRE PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A healthcare facility in Singapore is seeking a Clinical and Administrative Support professional to manage the Medical Director's calendar, organize patient documentation, and ensure smooth operational efficiency. Candidates should have 2-5 years of experience in a healthcare setting, a related degree, and strong organizational skills. Proficiency in Microsoft Office and familiarity with EMR systems are preferred. This role requires strong interpersonal communication abilities and a sensitive handling of clinical information.

Qualifications

• 2–5 years in a clinic, hospital, or healthcare setting supporting a senior clinician.
• Familiarity with managing patient records and appointment systems.

Responsibilities

• Manage the Medical Director’s calendar and patient appointments.
• Organize patient case notes and investigation results.
• Coordinate communication with patients including scheduling.
• Ensure patient files are updated and handled confidentially.
• Prepare documentation for surgeries or referrals.

Skills

Highly organized and meticulous

Strong interpersonal and communication skills

Proficient in Microsoft Office

Experience with EMR systems

Ability to multitask and prioritise

Professional and discreet

Education

Degree in Healthcare Administration, Life Sciences, Nursing, or related field

Additional certification in healthcare operations or medical administration

Job description

Key Responsibilities:

1. Clinical & Administrative Support

• Manage the Medical Director’s calendar, including patient appointments, clinical meetings, and professional engagements.
• Organize and prepare patient case notes, investigation results, imaging reports, and follow-up documentation.
• Coordinate communication with patients, including scheduling, reminders, and post-consultation follow-ups.
• Ensure that patient files are updated, accurately filed, and handled with strict confidentiality.
• Prepare necessary documentation for surgeries, procedures, or referrals.

2. Operational & Strategic Support

• Assist the Medical Director in implementing clinical programs, service enhancements, and operational improvements.
• Track and follow up on action items, project timelines, and reporting deliverables.
• Support preparation of presentations, briefing papers, and reports for internal and external stakeholders.
• Coordinate internal meetings and committee sessions, including agenda preparation and minute-taking.

3. Stakeholder & Team Liaison

• Liaise with clinic managers, nurses, and allied health teams to ensure smooth patient flow and operational efficiency.
• Serve as the point of contact between the Medical Director and other departments, external partners, or patients when required.
• Assist in handling urgent clinical matters or escalations in coordination with relevant departments.

4. Quality & Compliance Support

• Help monitor clinical workflow, identify service gaps, and suggest improvements.
• Ensure compliance with internal SOPs, patient confidentiality protocols, and regulatory requirements.
• Support data collection and documentation for audits, medical board reviews, and quality assurance activities.

Requirements:

Qualifications:

• Degree in Healthcare Administration, Life Sciences, Nursing, or related field.
• Additional certification in healthcare operations or medical administration is an advantage.

Experience:

• 2–5 years in a clinic, hospital, or healthcare setting, with experience supporting a senior clinician or medical leader.
• Familiarity with managing patient records, medical documents, and appointment systems.

Skills:

• Highly organized and meticulous, with the ability to manage sensitive clinical information.
• Strong interpersonal and communication skills to interact with patients and medical professionals.
• Proficient in Microsoft Office; experience with EMR systems preferred.
• Able to multitask, prioritise, and work efficiently in a fast-paced environment.
• Professional, discreet, and proactive in supporting the needs of a senior doctor.