Senior Manager (Support and Patient Operations - Crisis Planning & Operations), EGH Planning Office

KK Women's & Children's Hospital; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading healthcare institution in Singapore is seeking an experienced individual for the Crisis Planning & Operations position. This role involves operational management, crisis preparedness strategies, and compliance with regulatory requirements. The ideal candidate will have a Bachelor’s degree, at least 6 years of relevant experience, and a Registered Fire Safety Manager license. Excellent planning skills and the ability to engage various stakeholders in a dynamic environment are essential for success in this role.

Qualifications

• Minimum 6 years of relevant experience in crisis management.
• Registered Fire Safety Manager (FSM) licence required.
• Experience in healthcare emergency preparedness is an advantage.

Responsibilities

• Provide overall operational management for the Crisis Planning & Operations department.
• Design and implement crisis preparedness strategies and emergency response frameworks.
• Lead risk assessments and simulation drills to ensure operational readiness.

Skills

Crisis management

Risk assessment

Emergency preparedness

Analytical skills

Stakeholder engagement

Leadership

Education

Bachelor’s Degree

Tools

WSQ Emergency Response Management

ISO 22301

Job description

The upcoming Eastern General Hospital (EGH) aims to provide excellent healthcare and promote healing centred around each person. When operational, EGH will provide a comprehensive range of inpatient and outpatient clinical specialties and healthcare services, covering emergency, acute and secondary care. EGH’s vision is to be a hospital for the community and a great workplace for staff. It seeks to do so by harnessing innovative technologies in patient care, journeying closely with patients and the community to lead healthier and more fulfilling lives, and being an employer of choice that empowers staff in their careers.

We are seeking a dynamic and experienced individual to join our team in the Crisis Planning & Operations role. In this role, you will provide the overall operational management direction and leadership for the Crisis Planning & Operations department. You will be responsible for designing and implementing crisis preparedness strategies, emergency response frameworks, and business continuity plans. The scope includes Civil Emergencies, National Emergencies, Disease Outbreaks, Fire Safety and Emergency Evacuations, VVIP and Field Medical Team deployment. Once the hospital opens, you will continue to oversee the ongoing readiness and resilience of the organisation, including the management of incidents and reporting, reporting to MOH and other government agencies on KPIs and budgeting.

You will be required to lead risk assessments, tabletop exercises, and simulation drills to ensure readiness. You will engage and coordinate with internal departments, external agencies, and emergency services and support the operational readiness, activation and transition (ORAT) plan of the hospital. Your scope will also include monitoring evolving risks and advise leadership on preparedness measures and ensure compliance with national standards and regulatory requirements.

Job requirements

• Bachelor’s Degree in any discipline with at least 6 years of relevant experience
• Prior experience in healthcare emergency preparedness and crisis management would be an advantage
• Registered Fire Safety Manager (FSM) licence is required; possession of a Senior FSM licence would be an advantage
• Additional certifications such as WSQ Emergency Response Management (for CERT and SIC) and WSQ Implement Incident Management Processes (for SIC and SMC), as well as experience with ISO 22301 (Business Continuity Management) would be an advantage
• Team player, highly motivated and action-oriented with excellent planning and analytical skills
• Able to engage various stakeholders in a fluid environment and growing organisation
• Ability to work under pressure and adapt to challenging conditions