Senior Manager (Strategic Planning & Impact), SMU Academy

HYPERSCAL SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 75,000 - 90,000; Full time

Job summary

An educational institution in Singapore seeks a Programme Manager to drive strategic planning and partnerships. The ideal candidate will possess a Bachelor's degree with 8-10 years in programme management, focusing on business development and operational excellence. Responsibilities include collaborating with the Associate Provost to align programmes with industry needs, as well as enhancing learner experiences. Competitive compensation and professional development opportunities are offered.

Benefits

Competitive compensation packages

Generous professional development opportunities

Qualifications

• 8 to 10 years of experience in programme management with a local IHL, strategic planning, or business development.
• Keen attention to detail and proactive problem-solving.
• Proven track record in partnership building and regional expansion.

Responsibilities

• Collaborate with stakeholders to define growth strategies for programmes.
• Conduct market research to identify emerging skills and trends.
• Review and enhance learner experience and service quality.

Skills

Strategic Planning

Business Development

Collaboration

Analytical Skills

Communication Skills

Education

Bachelor's degree in Business or related field

Master's degree preferred

ACTA or ACLP certified

Job description

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together - building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities - all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Strategic Planning & Partnerships
  • Collaborate with the Associate Provost of Lifelong Learning to define growth strategies for IGD/IPMDE programmes.
  • Identify and secure partnerships with local IHLs and leading Asian universities for joint programme delivery.
  • Negotiate agreements and manage high-level stakeholder relationships.
  • Design scalable models for regional rollouts, including blended learning and market-specific adaptations.
• Programme Quality & Curriculum Integration
  • Ensure alignment of IGD/IPM modules with industry needs and stackable learning pathways.
  • Partner with SMU Academy's Pillars and subject matter experts to adapt curriculum for new markets.
  • Uphold accreditation standards and SMU's quality assurance frameworks.
• Business Development & Market Intelligence
  • Conduct market research to identify emerging skills and workforce trends.
  • Develop proposals with the Associate Provost of Lifelong Learning for new IGDs/IPMs aligned with SkillsFuture priorities and regional demand.
  • Drive intake growth through innovative programme offerings and pricing strategies.
• Service Quality & Learner Experience
  • Review end-to-end learner journey process, ensuring exceptional service quality from pre-enrolment to post-programme engagement for lifelong learners.
  • Implement feedback loops and continuous improvement processes to enhance learner satisfaction for all SMU Academy programmes.
• Impact Measurement & Reporting
  • Develop frameworks to measure learner outcomes and industry relevance.
  • Analyze enrolment trends, completion rates, and career progression data to assess programme effectiveness.
  • Prepare impact reports for senior leadership and external agencies (e.g. SkillsFuture Singapore).
• Any other duties as assigned.

QUALIFICATIONS

• Bachelor's degree in Business, Education Management, or related field; Master degree preferred.
• 8 to 10 years of experience in programme management with a local IHL, strategic planning, or business development.
• ACTA or ACLP certified.
• Keen attention to detail and proactive problem-solving.
• Strong collaboration and communication skills for effective teamwork and stakeholder engagement.
• Proven track record in partnership building and regional expansion.
• Strong analytical skills with experience in impact measurement and reporting.
• Familiarity with CET frameworks and SkillsFuture policies.

OTHER INFORMATION

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.

Please note that your application will be sent to and reviewed by the direct employer - Singapore Management University.