Senior Manager, Patient Experience & Service Excellence

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare recruiting firm is seeking an experienced professional to develop and implement patient experience strategies. You will lead initiatives to gather and analyze patient feedback to boost service quality and satisfaction. The ideal candidate holds a Bachelor's degree and has 5–8 years of relevant experience. This role offers opportunities for operational innovation and enhancement of patient services.

Qualifications

• 5–8 years of experience in service quality or project management.
• Experience analyzing and acting on feedback to improve services.

Responsibilities

• Develop and implement patient experience strategies across settings.
• Lead initiatives to collect and analyze patient feedback.
• Design programs to support service delivery and patient satisfaction.
• Respond to patient feedback and manage service recovery effectively.
• Promote service excellence through recognition programs.
• Enhance operational efficiency through innovative processes.
• Manage IT and data systems for service quality.
• Prepare monthly service feedback reports.

Skills

Service quality

Stakeholder engagement

Project management

Analytical skills

Education

Bachelor’s degree or equivalent

Job description

A healthcare recruiting firm is seeking an experienced professional to develop and implement patient experience strategies. You will lead initiatives to gather and analyze patient feedback to boost service quality and satisfaction. The ideal candidate holds a Bachelor's degree and has 5–8 years of relevant experience. This role offers opportunities for operational innovation and enhancement of patient services.