Senior Manager, Patient Experience

Singapore National Eye Centre; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A healthcare institution in Singapore seeks a Manager for patient service operations. The role involves planning initiatives to improve patient experience and leading the feedback management process. Candidates should have a recognized degree and at least 8 years of experience, including 2 years in a managerial role. Strong skills in customer service, conflict resolution, and training development are essential.

Qualifications

• At least 8 years of working experience in customer/patient service operations.
• Minimum of 2 years in a managerial capacity.
• Experience in developing and conducting service training.

Responsibilities

• Plan initiatives for improving patient experience.
• Lead and manage the feedback management process.
• Engage with staff, patients, and caregivers actively.

Skills

Customer service operations

Service culture building

Conflict resolution

Data analytics

Planning and organization

Education

Recognised Degree

Job description

Press Tab to Move to Skip to Content Link

Select how often (in days) to receive an alert:

National Neuroscience Institute of Singapore

Job Category: Administration

Posting Date: 9 Aug 2025

Job Responsibilities

You are responsible for planning initiatives aimed at improving patient experience and building a patient-centric culture. You will lead and are also accountable for the feedback management process, including service recovery and active engagement of staff, patients and caregivers.

Job Requirements

• Recognised Degree with at least 8 years of working experience in customer / patient service operations, including a minimum of 2 years in a managerial capacity
• Must have a proven track record in building a service culture
• Experience in developing, evaluating and conducting service training is essential
• Strong command of English language and a second language
• Proficient in writing and editing
• Adept in conflict resolution, data analytics and presentation
• Excellent planning and organisation skills
• Independent, resourceful and able to handle multiple projects