Senior Manager, Learning Quality & Systems

Certis Group; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading outsourced services partner in Singapore is seeking a dedicated individual to manage a team and oversee the registrar function. The role involves collaborating with stakeholders to enhance workflow and engage with a Learning Management System to improve the staff learning experience. Candidates should have a degree, strong leadership skills, and experience in the adult education sector being a plus. The company promotes a culture of growth and development, making it a great place for career advancement.

Qualifications

• Experience in learning systems and/or education-technology tools.
• Experience in leadership/management role.
• Good communication and interpersonal skills.

Responsibilities

• Lead and manage a team to ensure effective performance.
• Oversee the registrar function for smooth operations.
• Conduct learning data analytics and propose interventions.

Skills

Leadership skills

Communication skills

Data analytics

Interpersonal skills

Education

Degree in any discipline

Tools

Learning Management System (LMS)

Education-technology tools

Job description

About Certis

Certis is a leading outsourced services partner that designs, builds, and operates smart, integrated solutions across security, facilities management, and customer experience. Headquartered in Singapore with a growing presence in Australia and Qatar, we harness the power of technology-from AI to Robotics-to deliver critical services that protect lives and enable communities to thrive.

At Certis, your work has purpose. You'll be part of a mission that goes beyond operations-shaping safer, smarter, and better outcomes for people and businesses. We offer diverse career pathways, invest in your growth, and empower you to make a meaningful difference.

If you're ready to build the future, your journey starts here-with us.

Life at Certis

• Power a Smarter, Safer World with Tech: We build purposeful solutions that serve, protect, and empower-driven by trust, powered by people.
• Shape the Future: Take charge of your development and offering diverse opportunities across roles, borders, and technologies. Work alongside leaders who invest in your potential, and a culture that will take you further.
• Where Purpose Meets Possibility: From safeguarding communities to shaping smarter, more sustainable futures, we're committed to creating long-term value, not just for our customers, but for society and the environment.

Duties & Responsibilities

• Lead and manage a team to ensure effective performance and collaboration.
• Oversee the registrar function to ensure smooth daily operations.
• Collaborate with key stakeholders to address registrar process and system issues, enhancing workflow efficiency.
• Oversee the Learning Management System (LMS) and liaise with the LMS account manager to resolve related issues, ensuring a better learning experience for staff.
• Manage the launch/assignment and track completion of core programmes via the LMS.
• Consolidate and report the status of core programmes.
• Conduct learning data analytics and propose learning interventions based on insights gathered.
• Oversee facilities management to ensure the safety and well-being of all staff and trainees.
• Establish and reinforce the governance of learning policies and interventions.
• Conduct ISO 9001:2015 internal audits and support external audits.
• Manage CCU Advisory Council and CCU Associate Faculty to maintain its aim and relevancy. Support their back-end administrative functions to ensure smooth-running of meetings and activities.

Skills & Experience

• Degree in any discipline.
• Experience in learning systems and/or education-technology tools.
• Experience in leadership/management role.
• Experience in data analytics.
• Good communication skills and interpersonal skills with the ability to work as a team.
• Experience in Singapore's adult education sector is a plus.
• Experience in workplace safety management is a plus.
• Having a WSQ Advanced Certificate in Learning and Performance (ACLP) is a plus.

Recognition & Reward