Senior Manager, Business Process

PACIFIC INTERNATIONAL LINES (PRIVATE) LIMITED; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A leading shipping company in Singapore is seeking a Business Process Owner to enhance operational efficiency and drive process improvements. Candidates should have a Bachelor’s degree, 5+ years of process management experience, and a deep understanding of business processes in the container shipping industry. The role involves managing automation initiatives and collaborating with cross-functional teams to optimize business processes. This position offers opportunities for professional growth in a dynamic environment.

Benefits

Opportunities for professional growth and development

Dynamic and collaborative work environment

Qualifications

• At least 5 years of experience in process management, with 3 years in a senior management role.
• Deep understanding of business processes in the container shipping industry.
• Proven track record of optimizing business processes across multiple functions.

Responsibilities

• Drive automation initiatives to enhance operational efficiency.
• Analyze and implement system solutions to meet business needs.
• Monitor compliance with established business processes.

Skills

Process management

Process improvement

Leadership

Cross-functional collaboration

Change management

Automation and technology

Education

Bachelor's degree in Business Administration or related field

Master’s degree (e.g., MBA)

Job description

DRIVING CONNECTIVITY

Chart your Course with PIL

With over 55 years of leadership in the global shipping industry, Pacific International Lines (PIL) is looking for proactive individuals to drive innovation and sustainable shipping solutions. If you’re fueled by pioneering ideas, enjoy challenging the status quo, and are determined to make a significant impact, PIL wants you as a part of our dynamic community of maritime professionals.

At PIL, we provide local experiences with a global reach. With our headquarters in Singapore, and services offered at over 500 locations in 90 countries, you will have ample opportunities to work with colleagues from different cultures and communities.

Get On Board for a Dynamic and Purposeful Career.

Job summary: The Business Process Owner (BPO) is responsible for the overall success and strategic alignment of the end-to-end business processes, ensuring they are aligned with organizational goals and objectives, deliver value, and are optimized for efficiency.

Key Responsibilities:

• Drive automation initiatives (RPA) with ISD for process integration to enhance operational efficiency.
• Work closely among the BPOs and with regional BPMs to analyze, design ECRs & implement system solutions to meet business needs.
• Initiate projects related to Business Processes (current focus will be on Sales & CS).
• Monitor Regional Offices’ compliance with established business processes.
• Define and monitor key performance indicators (KPIs) for regional processes to track their effectiveness.
• Develop and maintain risk control frameworks (IAF), strategies, and action plans to minimize risks within the business processes.

MUST HAVE:

• Bachelor’s degree in Business Administration, Project Management, or a related field.
• Master’s degree (e.g., MBA) is a plus.
• At least 5 years of experience in process management, process improvement in the related domain, with at least 3 years in a senior management or leadership role.
• Deep understanding of business processes in container shipping industry.
• Proven track record of owning and optimizing business processes across multiple functions or regions.
• Extensive experience in leading cross-functional teams and collaborating with multiple stakeholders (e.g., trade, finance).
• Experience in driving large-scale process transformation initiatives, including the use of automation and technology.
• Change management expertise, with the ability to lead teams through process improvements and transformations.

Why Join Us:

• Be part of a leading global carrier with a strong focus on sustainability and innovation.
• Work in a dynamic and collaborative environment.
• Opportunities for professional growth and development.

Application Process:

To apply for this exciting opportunity, please submit your resume outlining your qualifications and experience to PIL Career Website.

About Us

Incorporated in 1967, Pacific International Lines (PIL) is ranked 12th among the world’s top container shipping lines and is also the largest home‑grown carrier in Southeast Asia. Based in Singapore, PIL is a global carrier with a focus on Asia, China, Africa, the Middle East, Latin America, Oceania, and the Pacific Islands.

Together with its affiliated companies Mariana Express Lines (MELL) and Malaysia Shipping Corporation, PIL serves customers at over 500 locations in more than 90 countries worldwide with a fleet of 100 container and multi‑purpose vessels.

Apart from the core liner shipping business, PIL also has several other business units such as container manufacturing, depot, and logistics services.

PIL strives to meet the needs of its customers by providing value‑adding services such as intermodal, breakbulk, and reefer services delivered on innovative technological platforms. With its focus on “Driving Connectivity” and commitment to achieving Net Zero by 2050, PIL aims to be an efficient, sustainable, and future‑ready shipping line.

For more information, visit www.pilship.com

Pacific International Lines (PIL) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.