Senior/ Lead Manager, Sch Cockpit Admin Centre – School Operations Excellence

Ministry of Education; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A public education authority in Singapore is seeking a Senior/Lead Manager to drive the transformation of school operations through innovative technical solutions. The role involves aligning system updates with educational objectives, leading product launches, and developing training programs for educators. Candidates should have a proven track record in operations management within educational settings, strong project management skills, and excellent problem-solving capabilities. This dynamic position offers an opportunity to significantly enhance school administrative efficiency.

Benefits

Medical examination covered

Opportunity to influence educational practices

Collaborative work environment

Qualifications

• Proven track record in user experience management in educational environments.
• Success in orchestrating product launches with technical dependencies.
• Excellent project management skills with change management experience.

Responsibilities

• Drive alignment between system enhancements and educational objectives.
• Lead product launches that minimize disruption to school operations.
• Pioneer innovative administrative workflows using emerging technologies.

Skills

User experience management

Operations management

Project management

Stakeholder management

Problem-solving

Agile methodologies

Job description

What the role is:

As a Senior/ Lead Manager, SCAC (School Operations Excellence) in the Schools Division, you will lead the transformation of school operations through the development of educator‑centric technical solutions; and create seamless school experiences through the meaningful use of student management and related systems. You will work closely with both internal and external partners to ensure that the digital tools directly enhance educator productivity and school administrative efficiency.

What you will be working on:

• Drive strategic alignment between student management system enhancements and MOE educational objectives; and ensure that the system updates directly support and improve school operations and educator productivity
• Lead the orchestration of seamless product launches and system updates that minimise disruption to school operations and accelerate educator adoption
• Establish and strengthen partnerships between schools, HQ divisions, and external vendors to ensure continuous feedback loops inform product development
• Pioneer innovative approaches to school administrative workflows, leveraging process optimisation and emerging technologies to reduce educators’ administrative burden
• Develop and deliver comprehensive training and support programmes and communication materials that empower educators to optimally leverage digital tools for school administration
• Build strong educator feedback mechanisms and capture authentic school operational needs to inform product priorities and continuous improvement

What we are looking for:

• Proven track record in managing user experience, operations management, or system implementation in educational or complex stakeholder environments
• Demonstrated success orchestrating product launches or complex implementations involving technical dependencies
• Excellent project management skills with experience in managing agile methodologies and change management/ cultural transformation initiatives
• Highly organised, dynamic, and meticulous, with demonstrated ability to balance multiple priorities in fast‑paced environments
• Excellent problem‑solving and stakeholder management skills with ability to navigate complexity and build consensus

As part of the processing of your application, you may be required to undergo a medical examination that will be fully paid by MOE. You will be provided with instructions regarding the medical examination. Note: The medical examination is part of the selection process and does not indicate that you have been offered the appointment. If you are facing issues submitting your application through the Careers@Gov portal, please contact us at [e-mail] for assistance.

About Ministry of Education

The wealth of a nation lies in its people — their commitment to country and community, their willingness to strive and persevere, their ability to think, achieve and excel. Our future depends on our continually renewing and regenerating our leadership and citizenry, building upon the experience of the past, learning from the circumstances of the present, and preparing for the challenges of the future. How we bring up our young at home and teach them in school will shape Singapore in the next generation. The mission of the Education Service is to mould the future of the nation, by moulding the people who will determine the future of the nation. The Service will provide our children with a balanced and well‑rounded education, develop them to their full potential, and nurture them into good citizens, conscious of their responsibilities to family, society and country.