Senior L3 App Support Lead - Banking ITIL & Change

GMP Technologies; Singapore; On-site; SGD 100,000 - 120,000; Full time

Job summary

A leading tech firm in Singapore is seeking an experienced L3 Application Support Lead to manage support issues and coordinate with offshore teams. The ideal candidate will have over 8 years of experience in application support, especially within banking, with strong skills in incident management and Java development. This role also involves conducting code reviews and preparing change requests, making it crucial for candidates to have a proactive approach and familiarity with container platforms like Kubernetes.

Qualifications

• Over 8 years of application support experience in banking or financial sectors.
• Certifications in PMP, PRINCE2, or ITIL preferred.
• Hands-on expertise in Java development and SQL.

Responsibilities

• Act as the single point of ownership for L3 support issues.
• Manage offshore support rosters and coordinate with vendors.
• Lead root cause analysis sessions and ensure closure of preventive actions.

Skills

Application support experience

Incident management

Problem resolution

Java development

SQL proficiency

Leadership in banking

Container platforms

Education

Bachelor's degree in computer science or IT

Tools

Kubernetes

OpenShift

PRINCE2

Job description

A leading tech firm in Singapore is seeking an experienced L3 Application Support Lead to manage support issues and coordinate with offshore teams. The ideal candidate will have over 8 years of experience in application support, especially within banking, with strong skills in incident management and Java development. This role also involves conducting code reviews and preparing change requests, making it crucial for candidates to have a proactive approach and familiarity with container platforms like Kubernetes.