Senior IT Support Engineer — SLA-Driven & Team Oriented

ALFA TECH VESTASIA PTE. LTD.; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A leading technology firm based in Singapore is seeking an IT Engineer to provide technical support and troubleshoot simple technical issues. The ideal candidate will install hardware, repair software, and work effectively within a team. Applicants should have a diploma in IT and 3-4 years of IT support experience. You will be responsible for handling PC support requests, diagnosing hardware and software issues, and participating in various IT projects. Knowledge of ITIL and good interpersonal skills are preferred.

Qualifications

• 3 to 4 years of experience in an IT Support Environment.
• Knowledge of ITIL methodology is an added advantage.
• Ability to work in a team environment and display patience.

Responsibilities

• Handle PC support and troubleshooting for both software and hardware.
• Diagnose and resolve simple technical issues on printers and networks.
• Participate in projects when required.

Skills

Excellent problem solving

Communication skills

Interpersonal skills

Customer-friendly attitude

Teamwork

Education

Diploma in an IT-related discipline

Tools

Basic LAN/WAN troubleshooting

Computer hardware

Software

Printers

Job description

A leading technology firm based in Singapore is seeking an IT Engineer to provide technical support and troubleshoot simple technical issues. The ideal candidate will install hardware, repair software, and work effectively within a team. Applicants should have a diploma in IT and 3-4 years of IT support experience. You will be responsible for handling PC support requests, diagnosing hardware and software issues, and participating in various IT projects. Knowledge of ITIL and good interpersonal skills are preferred.