Senior IT Service Delivery Manager

NCS PTE. LTD.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

A leading technology services firm in Singapore is seeking a Senior Service Manager to manage client contracts and oversee project financials. The ideal candidate should have 7-10 years of IT project management experience and strong skills in customer management, process improvement, and team leadership. This role includes acting as a single point of contact for clients and ensuring service delivery is met according to contractual agreements. Proficiency in English and relevant certifications are essential.

Qualifications

• 7–10+ years of IT project management experience.
• Strong knowledge in process improvement methodologies.
• Self-motivated with excellent presentation and communication skills.

Responsibilities

• Act as a single point of contact for client engagement on maintenance contracts.
• Collaborate with stakeholders for successful onboarding of contracts.
• Financial forecasting of revenue and costs for ongoing projects.

Skills

IT project management experience

Process improvement methodologies

Customer management

Presentation skills

Negotiation skills

Interpersonal skills

Communication skills

Team leadership

English proficiency

Education

Degree in Computer Science / Computer Engineering / Information Technology

Certification in IT Service Management/ITIL (v3 or above)

Project Management related certifications (PMP)

Job description

A leading technology services firm in Singapore is seeking a Senior Service Manager to manage client contracts and oversee project financials. The ideal candidate should have 7-10 years of IT project management experience and strong skills in customer management, process improvement, and team leadership. This role includes acting as a single point of contact for clients and ensuring service delivery is met according to contractual agreements. Proficiency in English and relevant certifications are essential.