Senior IT Operations Lead - Mission-Critical Systems (24/7)

MAESTRO HUMAN RESOURCE PTE. LTD.; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

A leading IT management firm in Singapore is seeking a highly experienced individual to lead and manage the operational reliability and security of mission-critical IT systems. The role requires 10-15 years of IT operations experience, with a focus on compliance and service delivery to government agencies. Candidates should possess a Bachelor's or Master's in a relevant field and significant leadership experience in mission-critical environments. This position also involves vendor management and stakeholder communication, ensuring robust operational and risk management practices.

Qualifications

• 10–15+ years in IT operations for mission‑critical systems.
• 5+ years in managerial roles leading multi‑disciplinary teams.
• Proven experience in government/public safety domains.

Responsibilities

• Own uptime/availability targets for critical systems.
• Lead Major Incident Management and post‑incident reviews.
• Ensure adherence to government ICT governance and cybersecurity directives.

Skills

IT operations management

Incident management

Cybersecurity compliance

Service management

Vendor management

Stakeholder engagement

Education

Bachelor’s/Master’s in Computer Science, Information Systems, Engineering

Tools

ITIL

HA architectures

Virtualization

Container platforms

Hybrid cloud

Job description

A leading IT management firm in Singapore is seeking a highly experienced individual to lead and manage the operational reliability and security of mission-critical IT systems. The role requires 10-15 years of IT operations experience, with a focus on compliance and service delivery to government agencies. Candidates should possess a Bachelor's or Master's in a relevant field and significant leadership experience in mission-critical environments. This position also involves vendor management and stakeholder communication, ensuring robust operational and risk management practices.