Senior ISC Operations Lead - Digital Services & IT

MHA - Immigration & Checkpoints Authority (ICA); Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A governmental agency in Singapore seeks a candidate to oversee operations and lead a team within the Services Centre. The role involves improving operational procedures, managing applications, conducting investigations, and liaising with IT vendors. Ideal candidates are articulate, detail-oriented, and have strong interpersonal, analytical, and critical thinking skills. This position is on a 2-year contract, offering opportunities to enhance the agency's service delivery and operational efficiency.

Qualifications

• Articulate with strong attention to detail.
• Ability to work independently and as part of a team.
• Capable of addressing diverse stakeholder needs.
• Prepared to work in a fast-paced environment.

Responsibilities

• Review and recommend improvements to operational procedures.
• Process applications and appeals according to policies.
• Conduct investigations and prepare cases for enforcement.
• Oversee day-to-day operations with a team.
• Liaise with vendors for IT system operations.
• Handle public queries and feedback.
• Manage training and development for officers.

Skills

Interpersonal skills

Report writing

Analytical thinking

Critical thinking

Attention to detail

Job description

A governmental agency in Singapore seeks a candidate to oversee operations and lead a team within the Services Centre. The role involves improving operational procedures, managing applications, conducting investigations, and liaising with IT vendors. Ideal candidates are articulate, detail-oriented, and have strong interpersonal, analytical, and critical thinking skills. This position is on a 2-year contract, offering opportunities to enhance the agency's service delivery and operational efficiency.