Senior Incident & Service Management Lead

ENSIGN INFOSECURITY (CYBERSECURITY) PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A cybersecurity company in Singapore is seeking an Incident and Service Management Specialist to act as the primary responder for major incidents, coordinating cross-functional support teams to ensure timely service restoration. Ideal candidates should possess a diploma or degree in IT and relevant experience in incident management. Familiarity with ITIL processes and tools like ServiceNow is essential. This role demands excellent communication skills, analytical ability, and knowledge of both technical and governance aspects.

Qualifications

• Strong knowledge of ITIL processes is required.
• 1–3 years of experience in incident management or operations.
• Certifications like CISSP or ITIL Foundation are advantageous.

Responsibilities

• Act as primary responder for major incidents.
• Coordinate multi-disciplinary support teams.
• Ensure rapid recovery of services during incidents.

Skills

Infrastructure analysis

Network management

Applications understanding

Cloud platforms knowledge

EUC/VDI knowledge

Monitoring tool familiarity

Proficient in ITSM

Education

Diploma or Degree in IT or related field

Tools

ServiceNow

Job description

A cybersecurity company in Singapore is seeking an Incident and Service Management Specialist to act as the primary responder for major incidents, coordinating cross-functional support teams to ensure timely service restoration. Ideal candidates should possess a diploma or degree in IT and relevant experience in incident management. Familiarity with ITIL processes and tools like ServiceNow is essential. This role demands excellent communication skills, analytical ability, and knowledge of both technical and governance aspects.