Senior Helpdesk & End-User Tech Support Engineer

MANPOWER STAFFING SERVICES (SINGAPORE) PTE LTD; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading staffing agency in Singapore is seeking a technology support specialist to provide vital onsite services and oversee end-user support. This role involves managing technology projects, responding to incidents, and collaborating with global teams. Ideal candidates have 3-5 years of experience in user support, proficiency in Windows OS and M365, and a commitment to delivering quality service. This position offers an opportunity to work in a dynamic environment with a focus on operational efficiency.

Qualifications

• 3 - 5 years of experience in technology end-user support.
• Committed to delivering quality service to clients.
• Ability to effectively perform in high-pressure situations.

Responsibilities

• Provide essential support for ongoing technology projects.
• Deliver onsite technology services for end-users.
• Respond to technology support during incident management.
• Administer and manage support processes and procedures.
• Collaborate with global peers to improve operational efficiency.

Skills

Windows OS environment

M365 environment

Mobile device support

Video conferencing systems

SCCM

Active Directory

Remote support tools

ServiceNow ticketing system

Virtual desktop applications

Multi-tasking

Education

Degree in related discipline

Job description

A leading staffing agency in Singapore is seeking a technology support specialist to provide vital onsite services and oversee end-user support. This role involves managing technology projects, responding to incidents, and collaborating with global teams. Ideal candidates have 3-5 years of experience in user support, proficiency in Windows OS and M365, and a commitment to delivering quality service. This position offers an opportunity to work in a dynamic environment with a focus on operational efficiency.