Senior/ Guest Service Executive (Islandwide)

FAR EAST HOSPITALITY MANAGEMENT (S) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading hospitality firm in Singapore is seeking a dedicated individual to provide exceptional guest services. The role requires collaboration with management to address guests' needs and preferences while maintaining effective communication with hotel staff. Candidates should possess a Diploma in Hospitality and have a positive attitude. Beginners are welcome to apply. This position involves working on rotating shifts, weekends, and public holidays.

Qualifications

• Ability to work in rotating shifts, weekends, and public holidays.
• Positive attitude with an outgoing personality.
• Good communication skills.

Responsibilities

• Collaborate with the Assistant Manager for guest services.
• Address guest complaints and requests tactfully.
• Understand guests' preferences for service customization.
• Maintain communication with hotel personnel.
• Complete tasks assigned by superiors diligently.

Skills

Communication skills

Positive attitude

Guest relationship management

Education

Diploma in Hospitality

Job description

Description

If you have a passion for providing exceptional hospitality services and a dedication to crafting unforgettable guest experiences, we'd love to connect with you.

Job Expectations

• Collaborate closely with the Assistant Manager to ensure courteous services are provided to all hotel guests in a timely manner. Responsively and tactfully address guest complaints, requests, and enquiries.
• Understanding the guests’ preferences to ensure that services offered meet their needs.
• Stay well-informed about the hotel facilities and functions as well as be updated on all tourist-related information.
• Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
• Approach any additional tasks assigned by superiors diligently and professionally.

Requirements

• Minimum Diploma in Hospitality.
• Able to work rotating shifts, weekends and Public Holidays.
• Positive attitude with an outgoing personality and good communications skills.
• Those without experience are welcome to apply.