Senior / Guest Service Executive, Club Lounge

THE BARRACKS HOTEL SENTOSA; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A luxury hotel in Singapore is seeking individuals to create positive and memorable guest experiences. Responsibilities include collaborating with the management team, handling guest requests, and ensuring courteous service. Candidates should have a diploma and preferably experience in the hospitality industry. A positive attitude and good communication skills are essential.

Qualifications

• A minimum Diploma qualification in any field.
• Willing to work rotating shifts.
• Preferred experience in the hospitality industry.

Responsibilities

• Create positive and memorable guests’ experiences within the hotel.
• Collaborate with Assistant Manager to provide efficient services to guests.
• Maintain knowledge of guests’ arrivals, events, and amenities.

Skills

Positive attitude

Good communication skills

Familiarity with Opera system

Education

Diploma qualification in any field

Job description

Responsibilities

• Create positive and memorable guests’ experiences within the hotel lobby and club lounge (Living Room).
• Collaborate closely with the Assistant Manager to provide courteous and efficient services to guests. Responsively and tactfully address guest complaints, requests, and enquiries.
• Maintains comprehensive and accurate knowledge of guests’ arrivals, events, amenities, outlets, and general information.
• Maintains close communication with Concierge, Reception, Bell Counter, and Front Office Cashier regarding guest arrivals and departures.
• Ensure efficient and courteous service in baggage and transport handling as well as general enquiries.
• Approach any additional tasks assigned by superiors diligently and professionally.

Requirements

• A minimum Diploma qualification in any field.
• Relevant work experience will be duly considered.
• Willing to work rotating shifts.
• Positive attitude with an outgoing personality and good communications skills.
• Preferred experience in the hospitality industry along with familiarity of the Opera system.