Senior / Guest Service Executive

VILLAGE HOTEL KATONG; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prominent hotel in Singapore is looking for dedicated staff to ensure a high standard of guest service. The role requires collaboration with management to address guest requests and complaints, staying informed about hotel and tourist information, and maintaining communication with colleagues. Candidates must possess O Levels or equivalent, exhibit a positive and outgoing personality, and be able to work rotating shifts including weekends and Public Holidays. Join our hotel to provide exceptional service in a dynamic environment.

Qualifications

• O Levels or equivalent required.
• Must be able to work rotating shifts, weekends and Public Holidays.
• Must have positive attitude, outgoing personality and good communications skills.

Responsibilities

• Collaborate with the Assistant Manager to ensure courteous services to hotel guests.
• Address guest complaints and requests tactfully.
• Stay informed about hotel facilities and tourist-related information.
• Maintain effective communication with hotel personnel.
• Diligently approach additional tasks assigned by superiors.

Skills

Positive attitude

Outgoing personality

Good communication skills

Education

O Levels or equivalent

Job description

Responsibilities

• Collaborate closely with the Assistant Manager to ensure courteous services are provided to all hotel guests in a timely manner. Responsively and tactfully address guest complaints, requests, and enquiries.
• Understanding the guests’ preferences to ensure that services offered meet their needs.
• Stay well-informed about the hotel facilities and functions as well as be updated on all tourist-related information.
• Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
• Approach any additional tasks assigned by superiors diligently and professionally.

Requirements

• O Levels or equivalent.
• Able to work rotating shifts, weekends and Public Holidays.
• Positive attitude with an outgoing personality and good communications skills.