Senior Guest Service Executive

THE OUTPOST HOTEL SENTOSA; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A premier hotel in Singapore is seeking candidates for an exciting role focused on providing courteous services to guests. You will collaborate with the Assistant Manager, address guest enquiries, and stay informed about hotel facilities. Ideal candidates have good communication skills, a positive attitude, and are able to work flexible hours. Benefits include medical coverage, flexi days, and annual health screenings.

Benefits

Medical benefits

Flexi leave

Birthday leave

Annual health screening

Insurance coverage

Qualifications

• Able to work rotating shifts, weekends and Public Holidays.
• No prior experience required.

Responsibilities

• Collaborate closely with the Assistant Manager to ensure courteous services.
• Address guest complaints, requests, and enquiries tactfully.
• Stay informed about hotel facilities and tourist-related information.

Skills

Good communication skills

Positive attitude

Outgoing personality

Education

O Levels or equivalent

Job description

Job Expectations

• Collaborate closely with the Assistant Manager to ensure courteous services are provided to all hotel guests in a timely manner. Responsively and tactfully address guest complaints, requests, and enquiries.
• Understanding the guests’ preferences to ensure that services offered meet their needs.
• Stay well-informed about the hotel facilities and functions as well as be updated on all tourist-related information.
• Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
• Approach any additional tasks assigned by superiors diligently and professionally.

Requirements

• O Levels or equivalent.
• Able to work rotating shifts, weekends and Public Holidays.
• Positive attitude with an outgoing personality and good communications skills.
• Those without experience are welcome to apply.

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.