Senior / Guest Service Executive

THE BARRACKS HOTEL SENTOSA; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A luxury hotel in Singapore is looking for a dedicated individual to provide excellent guest service. Responsibilities include addressing guest requests, managing complaints, and ensuring room security. Applicants should have at least an O-level education and experience in hospitality is preferred. This role involves rotating shifts and offers a range of benefits including medical coverage and annual health screenings.

Benefits

Medical benefits

Flexi leave

Birthday leave

Annual health screening

Insurance coverage

Qualifications

• Minimum O-level required for the position.
• Ability to perform rotating shifts.
• Previous experience in hospitality preferred.

Responsibilities

• Provide courteous and efficient service to guests.
• Handle guest complaints promptly according to procedures.
• Ensure guest room security and manage emergency procedures.

Skills

Positive attitude

Outgoing personality

Good public relations skills

Education

Minimum O-level

Tools

Opera knowledge

Job description

Responsibilities

• Provide courteous and efficient service and if possible to comply with each and guests’ request. Ensure that all telephone calls are handled promptly within three rings.
• Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
• Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
• Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Requirements

• Minimun O-level
• Able to perform rotating shifts
• Positive attitude and outgoing personality and good public relations skills
• Previous experience in hospitality and Opera knowledge will be advantageous

Benefits

Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.