Senior/Guest Service Executive

VILLAGE HOTEL CHANGI; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading hotel in Singapore is seeking a Front Desk Associate responsible for reception duties, guest services, and problem resolution. The ideal candidate should have a diploma, exceptional communication skills, and a willingness to work shifts. Experience in hospitality and familiarity with the Opera system is preferred. Join us to provide a great experience for our guests!

Qualifications

• Minimum diploma qualification in any field.
• Relevant work experience will be duly considered.
• Willing to work rotating shifts.
• Positive attitude with an outgoing personality.

Responsibilities

• Handle reception and front desk duties.
• Provide courteous service to hotel guests.
• Handle cashiering functions.
• Manage guest complaints and report to supervisor.

Skills

Customer service

Communication skills

Problem solving

Education

Diploma in any field

Tools

Opera system

Job description

Responsibilities

• Handling of Reception / Front Desk duties including but not limited to check-in and check-out of hotel guests.
• Provide courteous and efficient service to all hotel guests.
• Ensure that all telephone calls are handled promptly.
• Be familiar with all room types and rates in the hotel and their availability status; so as to up-sell whenever possible.
• Handle cashiering functions and adhere to the hotel’s Standard Policies & Procedures.
• Take ownership of problems, handle guest complaints promptly according to established procedures and then report to the supervisor for further follow up where necessary.
• Be familiar with hotel facilities and functions as well as major city attractions and events so as to provide guests with accurate information as requested.
• Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Requirements

• A minimum Diploma qualification in any field.
• Relevant work experience will be duly considered.
• Willing to work rotating shifts.
• Positive attitude with an outgoing personality and good communications skills.
• Preferred experience in the hospitality industry along with familiarity of the Opera system.