Senior Guest Service Associate - Hotel & Bar

HOLIDAY INN EXPRESS & SUITES SINGAPORE NOVENA; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading hospitality company in Singapore is seeking a Senior / Service Associate to provide exceptional customer service. Responsibilities include preparing service areas, upselling food and beverages, and resolving guest complaints. Candidates must have a High School Certificate or equivalent and 1 year of relevant experience. The ideal candidate will demonstrate strong communication and teamwork skills, ensuring high service standards and adherence to safety procedures.

Qualifications

• 1 year of related experience or equivalent combination of education and experience.
• Obtained alcohol awareness certification and/or food service permit.
• Ability to interact positively with guests and colleagues.

Responsibilities

• Deliver exceptional customer focused service.
• Prepare service areas and ensure cleanliness and readiness.
• Serve food and beverages, upselling where appropriate.
• Handle guest complaints effectively.
• Log security incidents and adhere to safety procedures.

Skills

Customer service

Communication

Teamwork

Problem-solving

Education

High School or Vocational Certificate in Hotel Management, Food & Beverage

Job description

A leading hospitality company in Singapore is seeking a Senior / Service Associate to provide exceptional customer service. Responsibilities include preparing service areas, upselling food and beverages, and resolving guest complaints. Candidates must have a High School Certificate or equivalent and 1 year of relevant experience. The ideal candidate will demonstrate strong communication and teamwork skills, ensuring high service standards and adherence to safety procedures.