Senior Executive - Operations

Nanyang Technological University; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading educational institution in Singapore is seeking a backend support professional to enhance program execution and participant satisfaction. This role involves monitoring course applications, coordinating logistics, and ensuring smooth communication with stakeholders. The ideal candidate has a degree, over 3 years of relevant experience, and strong skills in Microsoft Office. Proactive, meticulous, and able to work independently under pressure are key traits for success in this dynamic environment.

Qualifications

• Minimum 3 years of experience in administration and training support operation.
• Ability to work independently with minimum supervision.
• Proactive and able to multi-task under tight deadlines.

Responsibilities

• Monitor and process course applications to ensure smooth registration.
• Prepare documentation for appointment of trainers.
• Arrange logistics for successful running of courses.
• Liaise with stakeholders to ensure smooth planning of programs.

Skills

Microsoft Office Application

Team player

Multitasking

Independence

Meticulousness

Professionalism

Education

A recognized Degree in any related field

Job description

NTU PACE plays a crucial coordinating role between SkillsFuture Singapore, the Ministry of Education and various NTU’s entities in promoting CET and lifelong learning. The Academy offers a wide range of programs and courses for working professionals that are curated from various disciplines and conducted via different learning platforms.

Reporting to the team leader, the incumbent will provide quality backend work through detailed planning, logistics, supporting its daily operation to ensure smooth execution of the programs. The aim is to achieve a high-level of participant satisfaction with NTU’s lifelong learning, which will then achieve our vision of being a leading player in continuing professional education and development in Singapore and overseas.

Key Responsibilities

• Monitor and process course applications from Training Management System and assist in updating course information into the system to ensure the smooth course registration process
• Prepare the necessary documentation for commissioning of internal and external trainers so that lecturers / trainers are timely appointed
• Arrange all the logistics to ensure the smooth and successful running of the programs /courses
• Plan, recommend, brief, and organize manpower to facilitate on-site course/program operations to ensure timely deliver services to internal and external customers
• Liaise with internal stakeholders to ensure the smooth planning and running of programs/courses
• Attend to queries from public and students pertaining to the programs/ courses

Manage post training administration

• Update of courses databases to ensure course/program information is complete and could be collated when needed
• Prepare evaluation report after course ended and issuance of eCertificate to course participants
• Follow-up on outstanding matters after the courses/programs to ensure good customer service delivered

Requirements

• A recognized Degree in any related field
• Minimum 3 years of experience in administration and training support operation
• Well-versed in Microsoft Office Application
• Proactive team player, able to multi-task and work independently with minimum supervision
• Meticulous and able to maintain professionalism under tight deadlines

We regret that only shortlisted candidates will be notified.