Senior Executive

PSB Academy Pte Ltd; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

An education institution in Singapore is seeking a Programme Planner to manage schedules and student services. The role involves preparing overall schedules, liaising with academic staff, and addressing student queries. Candidates should have a degree, strong organizational and communication skills, and ideally some experience in the private education sector. This position offers competitive conditions in a dynamic environment, with opportunities for entry-level applicants and those with relevant experience.

Qualifications

• 1-2 years working experience in a relevant field.
• Experience in the Private Education industry is a plus.
• Graduates and entry-level candidates are welcome.

Responsibilities

• Prepare overall schedule based on programme information.
• Plan and manage resources using Syllabus Plus.
• Resolve student queries related to course administration.
• Monitor student attendance and performance.
• Liaise with vendors for outsourced tasks.

Skills

Organizational skills

Good communication

Able to multi-task

Teamwork

Meticulous

Education

Degree in any discipline

Tools

Microsoft Office (Word, PowerPoint, Excel)

Syllabus Plus

Student Management System

Job description

Programme Planning & Scheduling

• Prepare Overall Schedule based on programme information and input from Schools.
• Plan and schedule timetables with scheduling system (Syllabus Plus) and release timetables within the given timeframe.
• Work with Heads of Schools to schedule assignments to academics (Full Time/Associates) and to ensure full-time academics are prioritized and optimally assigned to teaching assignments.
• Provide accurate information and schedule promptly and updates to relevant stakeholders as and when necessary.
• Liaise with vendors for outsourced tasks, such as lecturer placement, issuance of contract and payroll processing etc and support in providing necessary data and information where required.
• Managing and updating the pool of Associated Lecturers.

Resource Planning & Data Management

• Plan and manage resources (e.g. room, lecturers) using Syllabus Plus to ensure smooth delivery of programmes.
• Input, maintain and update information and data to student management system using eTeam system and / or other applicable applications.
• Ensure up-to-date AL’s name list and list of modules taught by each AL.
• Liaise with relevant department for all statutory updates on programmes and AL

Exams

• Working with Exam Team to plan examination schedules for assigned programmes.
• Liaise with Exam Centre for main and re-exams.
• Support Exam Team to liaise with associates/academics for preparing assessment material at pre-course stage.

Student Management

• Perform full spectrum of student services administration, including but not limited to
• Organise and conduct orientation for new students
• Prepare and disseminate confirmed start term, test/quiz/exam information to students
• Resolve student’s queries and issues pertaining to their pathway and course administration
• Handling and processing of student’s queries/requests (re-module, deferment, extension, exemption, programme switch, withdrawal, etc)
• Monitor and track module enrolments of students in each term and follow-up on deviations to standard study pathway
• Use the Student Management System to perform and administer the enrolment of students for their study
• Monitor attendance of students, administer warning letters, follow-up on absenteeism and provide weekly/monthly reports
• Prepare info for student pass renewal
• Prepare class attendance registers
• Disseminate information to students via mass communications platforms
• Monitor student payment of course fees and issuance of invoices
• Preparation of examination nominal role
• Follow up with student on absences for exams
• Flagging and follow up of at risk students

Programme Management

• Assist in lecturer orientation where required.
• Liaise with internal academics and/or university partners on administrative and operational matters related to the courses.
• Build and maintain good relationship with internal and external stakeholders.

General Matters

• Ad hoc duties as required

Others

• Any other ad-hoc duties as required by the company from time to time.

Requirements

• Degree In any discipline with 1-2 years working experience.
• Prior relevant experience from the Private Education industry will be an advantage.
• Meticulous and self-motivated with strong organisation skills
• Meticulous and able to multi-task.
• Entry Level candidates will be considered.
• Good team working skills and a flexible approach to delivering team results.
• Ability to plan, prioritize and organize own work independently to achieve agreed results and, at times, under pressure.
• Good Oral and written communication skills and ability to liaise and network with internal and external stakeholders.
• Excellent administrative and organizational skills with good level of numeracy, accuracy and attention to detail.
• Good understanding of higher education qualifications in Singapore and Internationally.
• Good working knowledge of Microsoft Office applications including Word, PowerPoint and Excel. Knowledge and experience in using resource.
• Knowledge of optimization tools will be advantageous.
• Able to work on rostered shift hours (8.30am to 6pm OR 10am to 7pm) and Job Location will be at The Cathay or Marina Square.