Senior Executive/Executive, Membership & Guest Services

RESORTS WORLD AT SENTOSA PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in Singapore is seeking a candidate for Membership and Guest Services. The successful applicant will manage daily operations and member promotions, ensuring top-notch customer service. Ideal for those with a diploma in Business or Marketing and a passion for the hospitality industry. Shift flexibility required, including weekends and public holidays.

Qualifications

• Minimum 21 years old to meet statutory requirements.
• Proficient in Microsoft Office applications.
• Experience in hospitality or service industry required.

Responsibilities

• Perform day-to-day operations of Membership and Guest Services.
• Promote membership programs and coordinate events with marketing teams.
• Ensure compliance with regulatory and service standards.

Skills

Communication

Customer Service

Education

Diploma in Business or Marketing

Tools

Microsoft Office

Job description

Responsibilities

• Perform day-to-day operations of Membership and Guest Services duties, including attending to general enquiries and guest feedback, and processing of membership related transactions.
• Prepare daily shift opening/closing processes and documents.
• Work closely with other front-of-house functions to ensure that location-based membership services are operating effectively and efficiently.
• Work with casino marketing teams to promote membership programs and benefits, floor promotions and campaigns, and members’ events.
• Maintain confidentiality and data accuracy, and ensure compliance with regulatory requirements, company policies, standard operating procedures, internal controls and service standards.

Requirements

• Meet the relevant Regulatory Authority's statutory requirement of minimum 21 years of age.
• Diploma in Business or Marketing with proficiency in Microsoft Office applications
• Possess strong communication and customer service skills with relevant experience from the hospitality or service industry
• Must be able to work rotating shifts, including weekends and public holidays