Senior Executive Executive Business Analytics (Customer Experience)

KrisFlyer; Singapore; On-site; SGD 65,000 - 85,000; Full time

Job summary

A leading airline company in Singapore is seeking a skilled candidate for a full-time position in their Business Analytics Department. The role involves leading customer-centric analytics initiatives, collaborating with various business units, and performing analytics using tools like Tableau and Python. The ideal candidate will hold a Bachelor's degree in Data or Business Analytics and possess strong analytical problem-solving skills. Experience in Gen AI, Tableau, and data-related tools is essential. Only shortlisted candidates will be contacted.

Qualifications

• Bachelor's degree is required.
• Knowledge and experience in GenAI is an advantage.
• Proficiency in Tableau, Python, Gen AI, SQL, and advanced Excel is essential.
• Strong analytical problem solving and collaborative presentation skills are essential.

Responsibilities

• Lead and develop customer-centric analytics initiatives.
• Collaborate with data analytics squad and business units to gather requirements.
• Perform analytics using tools like Tableau, Alteryx, and Python.
• Drive adoption of Tableau dashboards in Customer Datamart portal.
• Engage with business units to develop insightful dashboards.
• Apply analytics on business problems using datasets.
• Collaborate on initiatives to improve customer experience.

Skills

Tableau

Python

Gen AI

SQL

Advanced Excel

Analytical problem solving

Collaborative presentation skills

Education

Bachelor's degree in Data / Business Analytics or related disciplines

Tools

Tableau

Python

Alteryx

Gen AI

SQL

Advanced Excel

Job description

Job Description

The successful candidate will be part of the Business Analytics Department within the Customer Experience Division.

Key Responsibilities

• Lead and develop customer-centric analytics initiatives (i.e. data ingestion dashboards creation and enhancements application of statistical and data science models)
• Collaborate with the data analytics squad and business units (BUs) to raise user stories and requirements based on Agile Kanban methodology
• Perform analytics and statistical work using tools like Tableau Alteryx Python Gen AI to gain insights and identify focus areas
• Drive adoption and regular usage of the Tableau dashboards in Customer Datamart (CDm) portal among BUs and overseas stations
• Engage BUs and stations on their requirements to develop insightful Tableau dashboards
• Apply analytics on business problems and hypotheses using CDm data and other datasets to develop insights and recommendations for Business Units
• Collaborate with BUs on transversal initiatives to improve customer experience and support the data analyses required.
• For candidate with Data Science background an optional path of direct Data Science involvement in customer-centric initiatives on project basis can be explored.

Requirements

• Has a Bachelors degree.
• Data / Business Analytics related disciplines
• GenAI knowledge and practical experience on prompt will be an advantage
• Proficiency in Tableau Python Gen AI SQL and advanced Excel will be essential
• Analytical problem solving collaborative presentation skills are essential.

We thank all candidates for your interest in Singapore Airlines and regret that only shortlisted candidates will be notified.

Required Experience

• Senior IC

Key Skills

• Anti Money Laundering
• Agriculture
• Bank Operations
• Com Com Plus Dcom
• Corporate Development

Employment Type

Full Time

Experience

years

Vacancy

1